I'm new to this forum and am here because I have a number of problems that I have discovered. I discovered these problems about a week ago when trying to sort out my McAfee Anti-virus (I wasn't able to update this) which I am still having problems with. However I think I need to sort these problems first.
My problems are: 1) When I try to run regedit, I get a popup error saying "registry editing has been disabled by your administrator".
2) When I try to CTRL+ALT+DEL to bring up the Task Manager I get a popup error saying "Task Manager has been disabled by your administrator".
3) I have followed other forum posts and this is how I discovered that my System Restore couldn't be turned on. When I uncheck the box "Turn off System Restore" and select "Apply", I get a popup error saying "System restore encountered an error trying to enable/disable one or more drives. Please restart your machine and try again."
I am not sure if all of the problems are related, but I think the first two are, based on information I've received from other problem posts.
I suspect that my PC had also become infected by malware. When I logged on today after startup, an unknown program called SafeShield loaded up. I am pretty sure that this is malware. I have used Malwarebytes and it seems to have removed it although I'm not fully sure. I've since ran Malwarebytes 3 times and each time it is unable to delete all of the files without re-booting. When I re-boot and run MWB again, there are still infections.
Can anyone please help me with these problems.
Here is the Malwarebytes Anti-Malware log after a quick scan. I did a full scan before this which removed most of the infections:
When I tried to run DDS I got the following error:
An unknown error occurred. The program will be terminated.
When I tried to run GMER I get the following error:
gmer.exe - Application Error
The instruction at "0x7c9f1b3b" referenced memory at "0x7c9f1b3b". The memory could not be "read".
Click on OK to terminate the program
Click on CANCEL to debug the program
When I select either option gmer.exe closes down.
I've noticed that after I run Malwarebytes I am able to access regedit and Task Manager. Whenever I log on again, the access is disabled. However MWB always discovers Trojans and other infections with applications and registry each time it scans even though I always delete these and reboot.
Logfile of Trend Micro HijackThis v2.0.2 Scan saved at 14:19:07, on 29/11/2009 Platform: Windows XP SP3 (WinNT 5.01.2600) MSIE: Internet Explorer v8.00 (8.00.6001.18702) Boot mode: Normal
Thanks for the log...but that's not what I needed. I need to see a list of installed software. What I'd like you to do first, is uninstall the following programs: Acrobat 7.0 utorrent
...Acrobat 7.0 is out dated and has been exploited. Many users who complained of a dns hijack found this to be behind the issue. We can install the latest version only after we are convinced the system is clean...and the utorrent software is more likely the one that is behind your present situation.
Not only would I like you to uninstall it but I'd also like you to remove anything else you know with certainty that you downloaded from the shared servers using that program. Anything one downloads using those types of programs (p2p, aka file sharing software) is likely infected with trojans, keyloggers, rootkits, worms...you name it, you'll find it there.
Open HijackThis. Click-->Open the Misc Tools section-->Open Uninstall Manager-->Save list...and save the list to your Desktop, then close HijackThis.
A notepad file will open. Copy and paste the content of that text file back here on your next reply. Thanks!
Adobe Flash Player 10 ActiveX Adobe Flash Player 10 Plugin Apple Application Support Apple Mobile Device Support Apple Software Update ATI Display Driver AviSynth 2.5 Bonjour Broadcom Advanced Control Suite 2 CCleaner (remove only) Corel DVD Copy 6 Corel VideoStudio 12 Corel WinDVD 9 Creative MediaSource Dell Driver Reset Tool Dell Media Experience Delta Force Task Force Dagger DivX Author 1.5 DivX Codec DivX Converter DivX Player DivX Plus DirectShow Filters DivX Web Player DVD Copy DVD Decrypter (Remove Only) DVD Shrink 3.2 EPSON CardMonitor EPSON Copy Utility 3 EPSON PhotoQuicker3.5 EPSON PhotoStarter3.1 EPSON PRINT Image Framer Tool2.1 EPSON Printer Software EPSON Smart Panel EPSON Web-To-Page Football Manager 2005 FreeRIP v3.091 Google Earth Google Earth Plug-in Google Talk (remove only) Google Update Helper HijackThis 2.0.2 Hotfix for Windows Internet Explorer 7 (KB947864) Hotfix for Windows XP (KB952287) Intel Application Accelerator Intel(R) 537EP V9x DF PCI Modem iPIX ActiveX Viewer IrfanView (remove only) iTunes J2SE Runtime Environment 5.0 Update 11 Java(TM) 6 Update 17 Java(TM) SE Runtime Environment 6 Update 1 Macromedia Flash Player Macromedia Shockwave Player Malwarebytes' Anti-Malware McAfee SecurityCenter McAfee Virtual Technician MediaFACE 4.01 MediaFACE 4.01 Image Library Microsoft .NET Framework 1.1 Microsoft .NET Framework 1.1 Microsoft .NET Framework 1.1 Hotfix (KB928366) Microsoft .NET Framework 2.0 Service Pack 1 Microsoft .NET Framework 3.0 Microsoft .NET Framework 3.0 Microsoft Compression Client Pack 1.0 for Windows XP Microsoft Internationalized Domain Names Mitigation APIs Microsoft Kernel-Mode Driver Framework Feature Pack 1.5 Microsoft Kernel-Mode Driver Framework Feature Pack 1.7 Microsoft National Language Support Downlevel APIs Microsoft Office Basic Edition 2003 Microsoft Office PowerPoint Viewer 2003 Microsoft Silverlight Microsoft User-Mode Driver Framework Feature Pack 1.5 Microsoft Visual C++ 2005 ATL Update kb973923 - x86 8.0.50727.4053 Microsoft Visual C++ 2005 Redistributable Microsoft Visual C++ 2005 Redistributable MobileMe Control Panel Modem Event Monitor Modem Helper Modem On Hold Mozilla Firefox (3.5.5) MSVC80_x86 MSXML 6.0 Parser (KB925673) MSXML4 Parser Nero 7 Demo neroxml Nokia Connectivity Cable Driver Nokia PC Suite Nokia PC Suite OpenMG Limited Patch 4.0-04-11-28-01 OpenMG Secure Module 4.0.05 PC Connectivity Solution Picasa 3 PIF DESIGNER2.1 PL-2303 USB-to-Serial PPMate Network TV 2.3.1.76 QuickTime Safari Samsung Media Studio ScanToWeb Security Update for Step By Step Interactive Training (KB898458) Security Update for Step By Step Interactive Training (KB923723) Security Update for Windows Internet Explorer 7 (KB928090) Security Update for Windows Internet Explorer 7 (KB929969) Security Update for Windows Internet Explorer 7 (KB931768) Security Update for Windows Internet Explorer 7 (KB933566) Security Update for Windows Internet Explorer 7 (KB937143) Security Update for Windows Internet Explorer 7 (KB938127) Security Update for Windows Internet Explorer 7 (KB939653) Security Update for Windows Internet Explorer 7 (KB942615) Security Update for Windows Internet Explorer 7 (KB944533) Security Update for Windows Internet Explorer 7 (KB950759) Security Update for Windows Internet Explorer 7 (KB953838) Security Update for Windows Media Player 10 (KB911565) Security Update for Windows Media Player 10 (KB917734) Security Update for Windows Media Player 10 (KB936782) Security Update for Windows XP (KB938464) Security Update for Windows XP (KB941569) Security Update for Windows XP (KB946648) Security Update for Windows XP (KB950760) Security Update for Windows XP (KB950762) Security Update for Windows XP (KB950974) Security Update for Windows XP (KB951066) Security Update for Windows XP (KB951376) Security Update for Windows XP (KB951376-v2) Security Update for Windows XP (KB951698) Security Update for Windows XP (KB951748) Security Update for Windows XP (KB952954) Security Update for Windows XP (KB953839) Sid Meier's Civilization IV Colonization Skype 2.5 SmartSound Quicktracks Plugin Sonic DLA Sonic RecordNow! Sonic Update Manager SopCast 3.0.3 Sound Blaster Audigy 2 Syncrosoft License Control The Travel Book Screen Saver TVAnts 1.0 TVUPlayer 2.4.7.2 Update for Windows XP (KB951072-v2) VC80CRTRedist - 8.0.50727.762 Videora iPod touch Converter 4.06 VOIP321 WaveLab LE 6 WebCyberCoach 3.2 Dell Webshots Desktop Windows Communication Foundation Windows Driver Package - Nokia Modem (02/15/2007 3.1) Windows Driver Package - Nokia Modem (02/15/2007 3.1) Windows Driver Package - Nokia Modem (05/22/2008 3.8) Windows Driver Package - Nokia Modem (05/22/2008 7.00.0.1) Windows Driver Package - Nokia Modem (05/24/2007 6.84.0.1) Windows Driver Package - Nokia Modem (10/27/2008 3.9) Windows Driver Package - Nokia Modem (10/27/2008 7.01.0.1) Windows Driver Package - Nokia pccsmcfd (08/22/2008 7.0.0.0) Windows Media Encoder 9 Series Windows Media Encoder 9 Series Windows Media Format 11 runtime Windows Media Format 11 runtime Windows Media Player 11 Windows Media Player 11 Windows Presentation Foundation Windows Workflow Foundation Windows XP Service Pack 3 WinRAR archiver WinZip XviD & MP3 Codec Pack (remove only) Xvid 1.1.3 final uninstall YouTube Downloader App 1.01
Somehow I am now able to access the regedit and Task Manager each time normally. I still can't get the System Restore to work though.
1972vet
3305 Posts
546
0
Posted November 26th, 2009 20:00
Download GMER Rootkit Scanner from here or here.
Do NOT take any action on any of these "<--- ROOKIT" entries without proper guidance from an expert user.
...when finished, please post those logs back here. Thanks!