UNSOLVED

RayJordan

updated

17 years ago

R

RayJordan

13 Posts

0

3423

November 26th, 2009 14:00

Suspected Malware Problem

Hello,

I'm new to this forum and am here because I have a number of problems that I have discovered.  I discovered these problems about a week ago when trying to sort out my McAfee Anti-virus (I wasn't able to update this) which I am still having problems with.  However I think I need to sort these problems first.

My problems are:
1) When I try to run regedit, I get a popup error saying "registry editing has been disabled by your administrator".

2) When I try to CTRL+ALT+DEL to bring up the Task Manager I get a popup error saying "Task Manager has been disabled by your administrator".

3) I have followed other forum posts and this is how I discovered that my System Restore couldn't be turned on.  When I uncheck the box "Turn off System Restore" and select "Apply", I get a popup error saying "System restore encountered an error trying to enable/disable one or more drives.  Please restart your machine and try again."

I am not sure if all of the problems are related, but I think the first two are, based on information I've received from other problem posts.

I suspect that my PC had also become infected by malware.  When I logged on today after startup, an unknown program called SafeShield loaded up.  I am pretty sure that this is malware.  I have used Malwarebytes and it seems to have removed it although I'm not fully sure.  I've since ran Malwarebytes 3 times and each time it is unable to delete all of the files without re-booting.  When I re-boot and run MWB again, there are still infections.

Can anyone please help me with these problems.

Here is the Malwarebytes Anti-Malware log after a quick scan.  I did a full scan before this which removed most of the infections:

26/11/2009 22:53:40
mbam-log-2009-11-26 (22-53-39).txt

Scan type: Quick Scan
Objects scanned: 123832
Time elapsed: 5 minute(s), 55 second(s)

Memory Processes Infected: 0
Memory Modules Infected: 0
Registry Keys Infected: 0
Registry Values Infected: 0
Registry Data Items Infected: 2
Folders Infected: 0
Files Infected: 4

Memory Processes Infected:
(No malicious items detected)

Memory Modules Infected:
(No malicious items detected)

Registry Keys Infected:
(No malicious items detected)

Registry Values Infected:
(No malicious items detected)

Registry Data Items Infected:
HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\LSA\Notification Packages (Trojan.Vundo.H) -> Data: msxsie.dll  -> Delete on reboot.
HKEY_CURRENT_USER\SOFTWARE\Microsoft\Windows\CurrentVersion\Policies\System\DisableTaskMgr (Hijack.TaskManager) -> Bad: (1) Good: (0) -> Quarantined and deleted successfully.

Folders Infected:
(No malicious items detected)

Files Infected:
C:\WINDOWS\msxsie.dll (Trojan.Vundo.H) -> Delete on reboot.
C:\Documents and Settings\Ray\Application Data\wiaserva.log (Malware.Trace) -> Quarantined and deleted successfully.
C:\WINDOWS\Temp\wpv671259104068.exe (Trojan.Agent) -> Quarantined and deleted successfully.
C:\WINDOWS\Temp\wpv961257360344.exe (Trojan.Agent) -> Quarantined and deleted successfully.

 

  • 1972vet

    3305 Posts

    546

    0

    Posted November 26th, 2009 20:00

    Download DDS from here or here...save it to your desktop.
    • Disable any script blocker that you may have running on board
    • Double click dds.scr to run the tool
    • When done, DDS will open two (2) logs
      • 1. DDS.txt
      • 2. Attach.txt
    • Save both reports to your desktop

    Download GMER Rootkit Scanner from here or here.
    • Extract the contents of the zipped file to your desktop
    • Double click GMER.exe. If asked to allow gmer.sys driver to load, please agree to do so
    • If it gives you a warning about rootkit activity and asks if you want to run scan...click on NO
    • In the right panel, you will see several boxes that, by default, have already been checked. Please uncheck the following ...
      • Sections
      • IAT/EAT
      • Drives/Partition other than Systemdrive (typically C:\)
      • Show All <--don't miss this one
    • Then click the Scan button & wait for it to finish
    • Once the scan completes, click on the button, and in the File name area, type in "ark.txt"
    • Save it where you can easily find it, such as your desktop

    **Caution**

    Rootkit scans often produce false positives.


    Do NOT take any action on any of these "<--- ROOKIT" entries without proper guidance from an expert user.

    ...when finished, please post those logs back here. Thanks!
  • RayJordan

    13 Posts

    546

    0

    Posted November 28th, 2009 10:00

    When I tried to run DDS I got the following error:

    An unknown error occurred. The program will be terminated.

     

     

    When I tried to run GMER I get the following error:

     

    gmer.exe - Application Error

    The instruction at "0x7c9f1b3b" referenced memory at "0x7c9f1b3b".  The memory could not be "read".

    Click on OK to terminate the program

    Click on CANCEL to debug the program

    When I select either option gmer.exe closes down.

     

    I've noticed that after I run Malwarebytes I am able to access regedit and Task Manager.  Whenever I log on again, the access is disabled.  However MWB always discovers Trojans and other infections with applications and registry each time it scans even though I always delete these and reboot.

    Does anyone know what else to try?

     

     

  • 1972vet

    3305 Posts

    546

    0

    Posted November 28th, 2009 12:00

    Try booting to safe mode and run gmer from there. Post back the requested log. Thanks!

  • RayJordan

    13 Posts

    546

    0

    Posted November 28th, 2009 13:00

    Hi,

     

    I tried rebooting in safe mode and running both programs.  I got the same errors as in the normal startup mode so I can't post any logs.

  • 1972vet

    3305 Posts

    546

    0

    Posted November 28th, 2009 13:00

    Do you have hijackthis installed?

  • RayJordan

    13 Posts

    546

    0

    Posted November 29th, 2009 06:00

    Yes.  This is the log file:

     

    Logfile of Trend Micro HijackThis v2.0.2
    Scan saved at 14:19:07, on 29/11/2009
    Platform: Windows XP SP3 (WinNT 5.01.2600)
    MSIE: Internet Explorer v8.00 (8.00.6001.18702)
    Boot mode: Normal

    Running processes:
    C:\WINDOWS\System32\smss.exe
    C:\WINDOWS\system32\winlogon.exe
    C:\WINDOWS\system32\services.exe
    C:\WINDOWS\system32\lsass.exe
    C:\WINDOWS\system32\Ati2evxx.exe
    C:\WINDOWS\system32\svchost.exe
    C:\WINDOWS\System32\svchost.exe
    C:\WINDOWS\system32\svchost.exe
    C:\WINDOWS\system32\spoolsv.exe
    C:\Program Files\Common Files\Apple\Mobile Device Support\bin\AppleMobileDeviceService.exe
    C:\Program Files\Bonjour\mDNSResponder.exe
    C:\WINDOWS\system32\CTsvcCDA.exe
    C:\Program Files\Common Files\EPSON\EBAPI\SAgent2.exe
    C:\Program Files\Intel\Intel Application Accelerator\iaantmon.exe
    C:\Program Files\Common Files\InterVideo\RegMgr\iviRegMgr.exe
    C:\Program Files\Java\jre6\bin\jqs.exe
    C:\Program Files\McAfee\SiteAdvisor\McSACore.exe
    C:\Program Files\Google\Update\1.2.183.13\GoogleCrashHandler.exe
    C:\PROGRA~1\McAfee\MSC\mcmscsvc.exe
    c:\PROGRA~1\COMMON~1\mcafee\mna\mcnasvc.exe
    c:\PROGRA~1\COMMON~1\mcafee\mcproxy\mcproxy.exe
    C:\PROGRA~1\McAfee\VIRUSS~1\mcshield.exe
    C:\Program Files\McAfee\MPF\MPFSrv.exe
    C:\Program Files\McAfee\MSK\MskSrver.exe
    C:\Program Files\Common Files\Protexis\License Service\PsiService_2.exe
    C:\WINDOWS\system32\svchost.exe
    C:\Program Files\Common Files\Ulead Systems\DVD\ULCDRSvr.exe
    C:\WINDOWS\system32\MsPMSPSv.exe
    c:\PROGRA~1\mcafee.com\agent\mcagent.exe
    C:\WINDOWS\Explorer.EXE
    C:\PROGRA~1\McAfee\VIRUSS~1\mcsysmon.exe
    c:\windows\system32\spool\drivers\w32x86\3\e_fati9be.exe
    c:\program files\creative\sbaudigy2\dvdaudio\ctdvddet.exe
    c:\program files\java\jre6\bin\jusched.exe
    c:\program files\utorrent\utorrent.exe
    c:\program files\google\google talk\googletalk.exe
    c:\windows\system32\ctfmon.exe
    c:\program files\common files\ahead\lib\nmbgmonitor.exe
    C:\PROGRA~1\Webshots\webshots.scr
    c:\progra~1\mcafee\msc\mcshell.exe
    c:\program files\mozilla firefox\firefox.exe
    c:\PROGRA~1\mcafee\msc\mcupdui.exe
    c:\program files\trend micro\hijackthis\hijackthis.exe

    R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Page = http://go.microsoft.com/fwlink/?LinkId=54896
    R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://go.microsoft.com/fwlink/?LinkId=69157
    R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://go.microsoft.com/fwlink/?LinkId=69157
    R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = http://go.microsoft.com/fwlink/?LinkId=54896
    R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = http://go.microsoft.com/fwlink/?LinkId=54896
    R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = http://go.microsoft.com/fwlink/?LinkId=69157
    R0 - HKLM\Software\Microsoft\Internet Explorer\Search,SearchAssistant =
    R0 - HKLM\Software\Microsoft\Internet Explorer\Search,CustomizeSearch =
    R1 - HKCU\Software\Microsoft\Internet Connection Wizard,ShellNext = http://www.euro.dell.com/countries/ie/enu/gen/default.htm
    R1 - HKCU\Software\Microsoft\Windows\CurrentVersion\Internet Settings,ProxyOverride = *.local
    O2 - BHO: Adobe PDF Reader Link Helper - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Adobe\Acrobat 7.0\ActiveX\AcroIEHelper.dll (file missing)
    O2 - BHO: McAfee Phishing Filter - {27B4851A-3207-45A2-B947-BE8AFE6163AB} - c:\PROGRA~1\mcafee\msk\mskapbho.dll
    O2 - BHO: DriveLetterAccess - {5CA3D70E-1895-11CF-8E15-001234567890} - C:\WINDOWS\system32\dla\tfswshx.dll
    O2 - BHO: scriptproxy - {7DB2D5A0-7241-4E79-B68D-6309F01C5231} - C:\Program Files\McAfee\VirusScan\scriptsn.dll
    O2 - BHO: McAfee SiteAdvisor BHO - {B164E929-A1B6-4A06-B104-2CD0E90A88FF} - c:\PROGRA~1\mcafee\SITEAD~1\mcieplg.dll
    O2 - BHO: Java(tm) Plug-In 2 SSV Helper - {DBC80044-A445-435b-BC74-9C25C1C588A9} - C:\Program Files\Java\jre6\bin\jp2ssv.dll
    O2 - BHO: JQSIEStartDetectorImpl - {E7E6F031-17CE-4C07-BC86-EABFE594F69C} - C:\Program Files\Java\jre6\lib\deploy\jqs\ie\jqs_plugin.dll
    O2 - BHO: (no name) - {E99421FB-68DD-40F0-B4AC-B7027CAE2F1A} - (no file)
    O3 - Toolbar: (no name) - {EE5D279F-081B-4404-994D-C6B60AAEBA6D} - (no file)
    O3 - Toolbar: McAfee SiteAdvisor Toolbar - {0EBBBE48-BAD4-4B4C-8E5A-516ABECAE064} - c:\PROGRA~1\mcafee\SITEAD~1\mcieplg.dll
    O4 - HKLM\..\Run: [EPSON Stylus CX3600 Series] C:\WINDOWS\System32\spool\DRIVERS\W32X86\3\E_FATI9BE.EXE /P26 "EPSON Stylus CX3600 Series" /O6 "USB001" /M "Stylus CX3600"
    O4 - HKLM\..\Run: [CTDVDDet] C:\Program Files\Creative\SBAudigy2\DVDAudio\CTDVDDet.EXE
    O4 - HKLM\..\Run: [SunJavaUpdateSched] "C:\Program Files\Java\jre6\bin\jusched.exe"
    O4 - HKLM\..\Run: [Malwarebytes Anti-Malware (reboot)] "C:\Program Files\Malwarebytes' Anti-Malware\mbam.exe" /runcleanupscript
    O4 - HKLM\..\Run: [QuickTime Task] "c:\program files\quicktime\qttask.exe" -atboottime
    O4 - HKLM\..\Run: [mcagent_exe] "C:\Program Files\McAfee.com\Agent\mcagent.exe" /runkey
    O4 - HKLM\..\Run: [McENUI] C:\PROGRA~1\McAfee\MHN\McENUI.exe /hide
    O4 - HKCU\..\Run: [uTorrent] "C:\Program Files\uTorrent\uTorrent.exe"
    O4 - HKCU\..\Run: [googletalk] "C:\Program Files\Google\Google Talk\googletalk.exe" /autostart
    O4 - HKCU\..\Run: [ctfmon.exe] C:\WINDOWS\system32\ctfmon.exe
    O4 - HKCU\..\Run: [BgMonitor_{79662E04-7C6C-4d9f-84C7-88D8A56B10AA}] "C:\Program Files\Common Files\Ahead\lib\NMBgMonitor.exe"
    O4 - HKUS\S-1-5-18\..\Run: [CTFMON.EXE] C:\WINDOWS\system32\CTFMON.EXE (User 'SYSTEM')
    O4 - HKUS\S-1-5-18\..\Run: [Nokia.PCSync] C:\Program Files\Nokia\Nokia PC Suite 6\PcSync2.exe /NoDialog (User 'SYSTEM')
    O4 - HKUS\.DEFAULT\..\Run: [CTFMON.EXE] C:\WINDOWS\system32\CTFMON.EXE (User 'Default user')
    O4 - Startup: Webshots.lnk = C:\Program Files\Webshots\Launcher.exe
    O9 - Extra button: Research - {92780B25-18CC-41C8-B9BE-3C9C571A8263} - C:\PROGRA~1\MICROS~2\OFFICE11\REFIEBAR.DLL
    O9 - Extra button: (no name) - {e2e2dd38-d088-4134-82b7-f2ba38496583} - C:\WINDOWS\Network Diagnostic\xpnetdiag.exe
    O9 - Extra 'Tools' menuitem: @xpsp3res.dll,-20001 - {e2e2dd38-d088-4134-82b7-f2ba38496583} - C:\WINDOWS\Network Diagnostic\xpnetdiag.exe
    O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
    O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
    O15 - Trusted Zone: http://*.mcafee.com
    O16 - DPF: {0CCA191D-13A6-4E29-B746-314DEE697D83} (Facebook Photo Uploader 5 Control) - http://upload.facebook.com/controls/2008.10.10_v5.5.8/FacebookPhotoUploader5.cab
    O16 - DPF: {17492023-C23A-453E-A040-C7C580BBF700} (Windows Genuine Advantage Validation Tool) - http://go.microsoft.com/fwlink/?linkid=39204
    O16 - DPF: {1F83CD9E-505E-4F87-BECE-0832A763E36F} (Image Uploader 3.0 Control) - http://www.mypixmania.com/ie/uk/importer/MypixUploader.cab
    O16 - DPF: {406B5949-7190-4245-91A9-30A17DE16AD0} (Snapfish Activia) - http://www3.snapfish.co.uk/SnapfishUKActivia.cab
    O16 - DPF: {4C39376E-FA9D-4349-BACC-D305C1750EF3} (EPUImageControl Class) - http://tools.ebayimg.com/eps/wl/activex/eBay_Enhanced_Picture_Control_v1-0-24-0.cab
    O16 - DPF: {4ED9DDF0-7479-4BBE-9335-5A1EDB1D8A21} -
    O16 - DPF: {6E32070A-766D-4EE6-879C-DC1FA91D2FC3} (MUWebControl Class) - http://update.microsoft.com/microsoftupdate/v6/V5Controls/en/x86/client/muweb_site.cab?1141426273359
    O16 - DPF: {8100D56A-5661-482C-BEE8-AFECE305D968} (Facebook Photo Uploader 5 Control) - http://upload.facebook.com/controls/2009.07.28_v5.5.8.1/FacebookPhotoUploader55.cab
    O16 - DPF: {96816368-C1E3-414D-A193-63C3CC921990} (MJPEGRender Control) - http://oceanscene-lahinch.remotemanager.co.uk/common/activex/MJPEGRender.ocx
    O16 - DPF: {BCC0FF27-31D9-4614-A68E-C18E1ADA4389} - http://download.mcafee.com/molbin/shared/mcgdmgr/en-gb/1,0,0,20/mcgdmgr.cab
    O16 - DPF: {C1FDEE68-98D5-4F42-A4DD-D0BECF5077EB} (EPUImageControl Class) - http://tools.ebayimg.com/eps/wl/activex/eBay_Enhanced_Picture_Control_v1-0-27-0.cab
    O16 - DPF: {DE625294-70E6-45ED-B895-CFFA13AEB044} - http://84.203.150.238/activex/AMC.cab
    O16 - DPF: {E77F23EB-E7AB-4502-8F37-247DBAF1A147} (Windows Live Hotmail Photo Upload Tool) - http://gfx2.hotmail.com/mail/w4/pr01/photouploadcontrol/MSNPUpld.cab
    O16 - DPF: {E87F6C8E-16C0-11D3-BEF7-009027438003} (Persits Software XUpload) - http://upload-v5.streamload.com/Upload/XUpload.ocx
    O16 - DPF: {EDFCB7CB-942C-4822-AF14-F0B687409848} (Image Uploader Control) - http://www.dotphoto.com/ImageUploader4.cab
    O16 - DPF: {F6A8C0D9-7CB6-44F6-B577-4E853937C102} (TravelPod.com Control) - http://images.travelpod.com/includes/ImageUploader4.cab
    O17 - HKLM\System\CCS\Services\Tcpip\..\{E69E3DA5-24F7-4938-B656-5CC890435793}: NameServer = 62.231.32.10,62.231.32.11
    O18 - Protocol: sacore - {5513F07E-936B-4E52-9B00-067394E91CC5} - c:\PROGRA~1\mcafee\SITEAD~1\mcieplg.dll
    O23 - Service: Adobe LM Service - Adobe Systems - C:\Program Files\Common Files\Adobe Systems Shared\Service\Adobelmsvc.exe
    O23 - Service: Apple Mobile Device - Apple Inc. - C:\Program Files\Common Files\Apple\Mobile Device Support\bin\AppleMobileDeviceService.exe
    O23 - Service: Ati HotKey Poller - Unknown owner - C:\WINDOWS\system32\Ati2evxx.exe
    O23 - Service: Bonjour Service - Apple Inc. - C:\Program Files\Bonjour\mDNSResponder.exe
    O23 - Service: Creative Service for CDROM Access - Creative Technology Ltd - C:\WINDOWS\system32\CTsvcCDA.exe
    O23 - Service: EPSON Printer Status Agent2 (EPSONStatusAgent2) - SEIKO EPSON CORPORATION - C:\Program Files\Common Files\EPSON\EBAPI\SAgent2.exe
    O23 - Service: Google Update Service (gupdate1c9dca51f56506) (gupdate1c9dca51f56506) - Google Inc. - C:\Program Files\Google\Update\GoogleUpdate.exe
    O23 - Service: Google Software Updater (gusvc) - Google - C:\Program Files\Google\Common\Google Updater\GoogleUpdaterService.exe
    O23 - Service: IAA Event Monitor (IAANTMon) - Intel Corporation - C:\Program Files\Intel\Intel Application Accelerator\iaantmon.exe
    O23 - Service: InstallDriver Table Manager (IDriverT) - Macrovision Corporation - C:\Program Files\Common Files\InstallShield\Driver\1150\Intel 32\IDriverT.exe
    O23 - Service: iPod Service - Apple Inc. - C:\Program Files\iPod\bin\iPodService.exe
    O23 - Service: IviRegMgr - InterVideo - C:\Program Files\Common Files\InterVideo\RegMgr\iviRegMgr.exe
    O23 - Service: Java Quick Starter (JavaQuickStarterService) - Sun Microsystems, Inc. - C:\Program Files\Java\jre6\bin\jqs.exe
    O23 - Service: MBackMonitor - McAfee - c:\program files\mcafee\mbk\MBackMonitor.exe
    O23 - Service: McAfee SiteAdvisor Service - Unknown owner - C:\Program Files\McAfee\SiteAdvisor\McSACore.exe
    O23 - Service: McAfee Services (mcmscsvc) - McAfee, Inc. - C:\PROGRA~1\McAfee\MSC\mcmscsvc.exe
    O23 - Service: McAfee Network Agent (McNASvc) - McAfee, Inc. - c:\PROGRA~1\COMMON~1\mcafee\mna\mcnasvc.exe
    O23 - Service: McAfee Scanner (McODS) - McAfee, Inc. - C:\PROGRA~1\McAfee\VIRUSS~1\mcods.exe
    O23 - Service: McAfee Proxy Service (McProxy) - McAfee, Inc. - c:\PROGRA~1\COMMON~1\mcafee\mcproxy\mcproxy.exe
    O23 - Service: McAfee Real-time Scanner (McShield) - McAfee, Inc. - C:\PROGRA~1\McAfee\VIRUSS~1\mcshield.exe
    O23 - Service: McAfee SystemGuards (McSysmon) - McAfee, Inc. - C:\PROGRA~1\McAfee\VIRUSS~1\mcsysmon.exe
    O23 - Service: Machine Debug Manager (MDM) - Unknown owner - C:\Program Files\Common Files\Microsoft Shared\VS7DEBUG\MDM.EXE (file missing)
    O23 - Service: MediaMax XL Service (MediaMaxXLService) - Unknown owner - C:\Program Files\Streamload\MediaMax XL\MediaMaxXLService.exe (file missing)
    O23 - Service: McAfee Personal Firewall Service (MpfService) - McAfee, Inc. - C:\Program Files\McAfee\MPF\MPFSrv.exe
    O23 - Service: McAfee Anti-Spam Service (MSK80Service) - McAfee, Inc. - C:\Program Files\McAfee\MSK\MskSrver.exe
    O23 - Service: PACSPTISVR - Sony Corporation - C:\Program Files\Common Files\Sony Shared\AVLib\PACSPTISVR.exe
    O23 - Service: Protexis Licensing V2 (PSI_SVC_2) - Protexis Inc. - C:\Program Files\Common Files\Protexis\License Service\PsiService_2.exe
    O23 - Service: ServiceLayer - Nokia. - C:\Program Files\PC Connectivity Solution\ServiceLayer.exe
    O23 - Service: Sony SPTI Service (SPTISRV) - Sony Corporation - C:\Program Files\Common Files\Sony Shared\AVLib\SPTISRV.exe
    O23 - Service: Ulead Burning Helper (UleadBurningHelper) - Ulead Systems, Inc. - C:\Program Files\Common Files\Ulead Systems\DVD\ULCDRSvr.exe

    --
    End of file - 12467 bytes

  • 1972vet

    3305 Posts

    546

    0

    Posted November 29th, 2009 07:00

    Thanks for the log...but that's not what I needed. I need to see a list of installed software. What I'd like you to do first, is uninstall the following programs:
    Acrobat 7.0
    utorrent


    ...Acrobat 7.0 is out dated and has been exploited. Many users who complained of a dns hijack found this to be behind the issue. We can install the latest version only after we are convinced the system is clean...and the utorrent software is more likely the one that is behind your present situation.

    Not only would I like you to uninstall it but I'd also like you to remove anything else you know with certainty that you downloaded from the shared servers using that program. Anything one downloads using those types of programs (p2p, aka file sharing software) is likely infected with trojans, keyloggers, rootkits, worms...you name it, you'll find it there.


    Open HijackThis. Click-->Open the Misc Tools section-->Open Uninstall Manager-->Save list...and save the list to your Desktop, then close HijackThis.

    A notepad file will open. Copy and paste the content of that text file back here on your next reply. Thanks!

  • RayJordan

    13 Posts

    546

    0

    Posted November 30th, 2009 14:00

    Hi,

    I removed those programs.  Here's the list:

    Adobe Flash Player 10 ActiveX
    Adobe Flash Player 10 Plugin
    Apple Application Support
    Apple Mobile Device Support
    Apple Software Update
    ATI Display Driver
    AviSynth 2.5
    Bonjour
    Broadcom Advanced Control Suite 2
    CCleaner (remove only)
    Corel DVD Copy 6
    Corel VideoStudio 12
    Corel WinDVD 9
    Creative MediaSource
    Dell Driver Reset Tool
    Dell Media Experience
    Delta Force Task Force Dagger
    DivX Author 1.5
    DivX Codec
    DivX Converter
    DivX Player
    DivX Plus DirectShow Filters
    DivX Web Player
    DVD Copy
    DVD Decrypter (Remove Only)
    DVD Shrink 3.2
    EPSON CardMonitor
    EPSON Copy Utility 3
    EPSON PhotoQuicker3.5
    EPSON PhotoStarter3.1
    EPSON PRINT Image Framer Tool2.1
    EPSON Printer Software
    EPSON Smart Panel
    EPSON Web-To-Page
    Football Manager 2005
    FreeRIP v3.091
    Google Earth
    Google Earth Plug-in
    Google Talk (remove only)
    Google Update Helper
    HijackThis 2.0.2
    Hotfix for Windows Internet Explorer 7 (KB947864)
    Hotfix for Windows XP (KB952287)
    Intel Application Accelerator
    Intel(R) 537EP V9x DF PCI Modem
    iPIX ActiveX Viewer
    IrfanView (remove only)
    iTunes
    J2SE Runtime Environment 5.0 Update 11
    Java(TM) 6 Update 17
    Java(TM) SE Runtime Environment 6 Update 1
    Macromedia Flash Player
    Macromedia Shockwave Player
    Malwarebytes' Anti-Malware
    McAfee SecurityCenter
    McAfee Virtual Technician
    MediaFACE 4.01
    MediaFACE 4.01 Image Library
    Microsoft .NET Framework 1.1
    Microsoft .NET Framework 1.1
    Microsoft .NET Framework 1.1 Hotfix (KB928366)
    Microsoft .NET Framework 2.0 Service Pack 1
    Microsoft .NET Framework 3.0
    Microsoft .NET Framework 3.0
    Microsoft Compression Client Pack 1.0 for Windows XP
    Microsoft Internationalized Domain Names Mitigation APIs
    Microsoft Kernel-Mode Driver Framework Feature Pack 1.5
    Microsoft Kernel-Mode Driver Framework Feature Pack 1.7
    Microsoft National Language Support Downlevel APIs
    Microsoft Office Basic Edition 2003
    Microsoft Office PowerPoint Viewer 2003
    Microsoft Silverlight
    Microsoft User-Mode Driver Framework Feature Pack 1.5
    Microsoft Visual C++ 2005 ATL Update kb973923 - x86 8.0.50727.4053
    Microsoft Visual C++ 2005 Redistributable
    Microsoft Visual C++ 2005 Redistributable
    MobileMe Control Panel
    Modem Event Monitor
    Modem Helper
    Modem On Hold
    Mozilla Firefox (3.5.5)
    MSVC80_x86
    MSXML 6.0 Parser (KB925673)
    MSXML4 Parser
    Nero 7 Demo
    neroxml
    Nokia Connectivity Cable Driver
    Nokia PC Suite
    Nokia PC Suite
    OpenMG Limited Patch 4.0-04-11-28-01
    OpenMG Secure Module 4.0.05
    PC Connectivity Solution
    Picasa 3
    PIF DESIGNER2.1
    PL-2303 USB-to-Serial
    PPMate Network TV 2.3.1.76
    QuickTime
    Safari
    Samsung Media Studio
    ScanToWeb
    Security Update for Step By Step Interactive Training (KB898458)
    Security Update for Step By Step Interactive Training (KB923723)
    Security Update for Windows Internet Explorer 7 (KB928090)
    Security Update for Windows Internet Explorer 7 (KB929969)
    Security Update for Windows Internet Explorer 7 (KB931768)
    Security Update for Windows Internet Explorer 7 (KB933566)
    Security Update for Windows Internet Explorer 7 (KB937143)
    Security Update for Windows Internet Explorer 7 (KB938127)
    Security Update for Windows Internet Explorer 7 (KB939653)
    Security Update for Windows Internet Explorer 7 (KB942615)
    Security Update for Windows Internet Explorer 7 (KB944533)
    Security Update for Windows Internet Explorer 7 (KB950759)
    Security Update for Windows Internet Explorer 7 (KB953838)
    Security Update for Windows Media Player 10 (KB911565)
    Security Update for Windows Media Player 10 (KB917734)
    Security Update for Windows Media Player 10 (KB936782)
    Security Update for Windows XP (KB938464)
    Security Update for Windows XP (KB941569)
    Security Update for Windows XP (KB946648)
    Security Update for Windows XP (KB950760)
    Security Update for Windows XP (KB950762)
    Security Update for Windows XP (KB950974)
    Security Update for Windows XP (KB951066)
    Security Update for Windows XP (KB951376)
    Security Update for Windows XP (KB951376-v2)
    Security Update for Windows XP (KB951698)
    Security Update for Windows XP (KB951748)
    Security Update for Windows XP (KB952954)
    Security Update for Windows XP (KB953839)
    Sid Meier's Civilization IV Colonization
    Skype 2.5
    SmartSound Quicktracks Plugin
    Sonic DLA
    Sonic RecordNow!
    Sonic Update Manager
    SopCast 3.0.3
    Sound Blaster Audigy 2
    Syncrosoft License Control
    The Travel Book Screen Saver
    TVAnts 1.0
    TVUPlayer 2.4.7.2
    Update for Windows XP (KB951072-v2)
    VC80CRTRedist - 8.0.50727.762
    Videora iPod touch Converter 4.06
    VOIP321
    WaveLab LE 6
    WebCyberCoach 3.2 Dell
    Webshots Desktop
    Windows Communication Foundation
    Windows Driver Package - Nokia Modem  (02/15/2007 3.1)
    Windows Driver Package - Nokia Modem  (02/15/2007 3.1)
    Windows Driver Package - Nokia Modem  (05/22/2008 3.8)
    Windows Driver Package - Nokia Modem  (05/22/2008 7.00.0.1)
    Windows Driver Package - Nokia Modem  (05/24/2007 6.84.0.1)
    Windows Driver Package - Nokia Modem  (10/27/2008 3.9)
    Windows Driver Package - Nokia Modem  (10/27/2008 7.01.0.1)
    Windows Driver Package - Nokia pccsmcfd  (08/22/2008 7.0.0.0)
    Windows Media Encoder 9 Series
    Windows Media Encoder 9 Series
    Windows Media Format 11 runtime
    Windows Media Format 11 runtime
    Windows Media Player 11
    Windows Media Player 11
    Windows Presentation Foundation
    Windows Workflow Foundation
    Windows XP Service Pack 3
    WinRAR archiver
    WinZip
    XviD & MP3 Codec Pack (remove only)
    Xvid 1.1.3 final uninstall
    YouTube Downloader App 1.01

     

    Somehow I am now able to access the regedit and Task Manager each time normally.  I still can't get the System Restore to work though.

  • 1972vet

    3305 Posts

    546

    0

    Posted November 30th, 2009 17:00

    OK, uninstall these too:

    J2SE Runtime Environment 5.0 Update 11
    Java(TM) SE Runtime Environment 6 Update 1

    ...are you able yet to run the dds or gmer utilities for me?

  • RayJordan

    13 Posts

    256

    0

    Posted December 2nd, 2009 11:00

    Hi,

    I uninstalled both of these.

    I tried to run the dds and gmer utilities but got the same error as before.