i'm pretty sure i have a virus. it has hidden my files and also it has dissassociated .exe files. like when i would try to run my windows media player i couldn't. i have had to use the system restore frequently. but it even tries to keep me from using this. it also has a tendency to even not let me access the web (yahoo) because it says something to the effect that this site could place your computer at risk. this is a pretty bad virus i've been told. and not easily found and eliminated. but i thought i would try this fourm before i have to wipe the hard drive and try to re-install everything. that would be a BIG hassle. when it happens it uses that legitimate-looking windows explorer shield looking thing. then it starts trying to do all these scans and wants you to download some kind of security software or something. anyway, it's all bogus and it's driving me nuts. i sure hope you can help me isolate and eliminate it. i have no idea where it might be hiding but like i say i've heard it's a pretty tricky/difficult one to deal with. but if you could give it a shot i'de sure appreciate!
thank you for any help you might be able to render.
Logfile of Trend Micro HijackThis v2.0.4 Scan saved at 6:59:21 PM, on 6/22/2011 Platform: Windows XP SP3 (WinNT 5.01.2600) MSIE: Internet Explorer v7.00 (7.00.6000.17098) Boot mode: Normal
My name is George and I will be assisting you with your problem. Please be patient while I determine my first set of instructions.
Please follow all my instructions carefully in the order that I give them.
Please give a VERY clear description of the problem you are having. The more detailed, the quicker we will be able to work through the problem together.
Do not install any updates until I tell you to do so. Updating an infected computer can have disastrous effects.
Do not attempt any other fixes than what I give you here. Using other tools might interfere with the cleaning process. It may also damage your computer.
Either print or save to Notepad all the instructions that I give you. If there is anything you are unsure of or any instructions you feel lack clarity, please do not hesitate to ask.
Some of the logs I may ask for are very long and complex. As is analysing these logs. My responses to you may take longer than you would expect. I assure you that I will work through your problem and a solution as quick as I can.
I am currently an advanced trainee in Malware removal at SpywareHammer Academy. My posts have to be approved by a Mentor before posting, so my responses may take longer than expected; all I ask is that you please be patient.
Please be patient while I analyse your log and devise my first set of instructions.
Can you please tell me if the fake Anti-virus application has a name. Something like" Vista total 2011" etc. I'd like you to follow the instructions below carefully please.
MBAM may "make changes to your registry" as part of its disinfection routine. If using other security programs that detect registry changes (ie Spybot's Teatimer), they may interfere or alert you. Temporarily disable such programs or permit them to allow the changes.
Make sure you are connected to the Internet.
Double-click on mbam-setup.exe to install the application.
When the installation begins, follow the prompts and do not make any changes to default settings.
When installation has finished, make sure you leave both of these checked:
Update Malwarebytes' Anti-Malware
Launch Malwarebytes' Anti-Malware
Then click Finish.
MBAM will automatically start and you will be asked to update the program before performing a scan.
If an update is found, the program will automatically update itself. Press the OK button to close that box and continue.
If you encounter any problems while downloading the definition updates, manually download them fromhereand just double-click on mbam-rules.exe to install.
On the Scanner tab:
Make sure the "Perform Quick Scan" option is selected.
Then click on the Scan button.
If asked to select the drives to scan, leave all the drives selected and click on the Start Scan button.
The scan will begin and "Scan in progress" will show at the top. It may take some time to complete so please be patient.
When the scan is finished, a message box will say "The scan completed successfully. Click 'Show Results' to display all objects found".
Click OK to close the message box and continue with the removal process.
Back at the main Scanner screen:
Click on the Show Results button to see a list of any malware that was found.
Make sure that everything is checked, and click Remove Selected.
When removal is completed, a log report will open in Notepad.
The log is automatically saved and can be viewed by clicking the Logs tab in MBAM.
Copy and paste the contents of that report in your next reply. Be sure to post the complete log to include the top portion which shows MBAM's database version and your operating system.
Exit MBAM when done.
Note: If MBAM encounters a file that is difficult to remove, you will be asked to reboot your computer so MBAM can proceed with the disinfection process. If asked to restart the computer, please do so immediately. Failure to reboot normally (not into safe mode) will prevent MBAM from removing all the malware.
Step 4 DDS
We need to see some additional information about what is happening in your machine.
Please perform the following scan:
Download DDS by sUBs from one of the following links. Save it to your desktop.
A small box will open, with an explanation about the tool.
When done, DDS will open two (2) logs 1. DDS.txt 2. Attach.txt
Save both reports to your desktop.
The instructions here ask you to attach the Attach.txt.
Instead of attaching, please copy/paste both logs into your next reply.
Please note: You may have to disable any script protection running if the scan fails to run. After downloading the tool, disconnect from the internet and disable all antivirus protection. Run the scan, enable your A/V and reconnect to the internet. Information on A/V control here
On visiting a infected Website, this rogue uses a variety of animated images to simulate an online scan that fraudulently claims to find many non-existent malware on the victims system. The purported scan runs even if the user clicks the cancel button. The scareware starts downloading in the background irrespective of where you click on the fake “Windows Security Alert” popup. In Windows Explorer 8, the tab re-spawns even if its closed.
This installer (setup.exe) is fairly new as only six antivirus engines detect this as malware at the time of this writing. It installs a well disguised, fake Windows Security Center , where all the links goad the victim to register the software.
i ran the unhide tool and that has unhidden all my files! thank you sooo much!! that worked a LOT better than going into to properties and unhiding each file individually. thanks again!!!
okay let me see if i can get the rest of this done. i've noticed when i've run mbam that it takes quite awhile. so i appreciate your patience.
. UNLESS SPECIFICALLY INSTRUCTED, DO NOT POST THIS LOG. IF REQUESTED, ZIP IT UP & ATTACH IT . DDS (Ver_2011-06-23.01) . Microsoft Windows XP Professional Boot Device: \Device\HarddiskVolume2 Install Date: 4/6/2006 7:20:49 PM System Uptime: 6/25/2011 2:11:22 PM (0 hours ago) . Motherboard: Dell Inc. | | 0WG261 Processor: Intel(R) Pentium(R) 4 CPU 3.00GHz | Microprocessor | 2992/800mhz . ==== Disk Partitions ========================= . C: is FIXED (NTFS) - 144 GiB total, 99.583 GiB free. D: is CDROM () E: is FIXED (NTFS) - 466 GiB total, 437.852 GiB free. . ==== Disabled Device Manager Items ============= . Class GUID: TI Technologies Inc. Description: RADEON X300 SE 128MB HyperMemory Secondary Device ID: PCI\VEN_1002&DEV_5B70&SUBSYS_06031002&REV_00\4&1603E009&0&0108 Manufacturer: ATI Technologies Inc. Name: RADEON X300 SE 128MB HyperMemory Secondary PNP Device ID: PCI\VEN_1002&DEV_5B70&SUBSYS_06031002&REV_00\4&1603E009&0&0108 Service: ati2mtag . ==== System Restore Points =================== . RP1471: 6/24/2011 6:29:06 PM - 0624 RP1472: 6/25/2011 1:27:32 PM - 0625 . ==== Installed Programs ====================== . AAC Decoder Acrobat.com Adobe AIR Adobe Flash Player 10 ActiveX Adobe Reader 9.3.1 Adobe Shockwave Player 11.5 Adobe SVG Viewer 3.0 AOLIcon AT&T Self Support Tool ATI - Software Uninstall Utility ATI Control Panel ATI Display Driver AutoUpdate AVG 2011 CCleaner Conexant D850 56K V.9x DFVc Modem Corel Photo Album 6 Crash Analysis Tool Critical Update for Windows Media Player 11 (KB959772) Dell CinePlayer Dell Digital Jukebox Driver Dell Driver Reset Tool Dell Support Center (Support Software) Dell System Restore DellSupport Digital Content Portal Digital Line Detect DivX Codec DivX Converter DivX Player DivX Plus DirectShow Filters DivX Version Checker DivX Web Player ELIcon H.264 Decoder High Definition Audio Driver Package - KB835221 HiJackThis HijackThis 2.0.2 Hotfix for Microsoft .NET Framework 3.0 (KB932471) Hotfix for Microsoft .NET Framework 3.5 SP1 (KB953595) Hotfix for Microsoft .NET Framework 3.5 SP1 (KB958484) Hotfix for Windows Media Format 11 SDK (KB929399) Hotfix for Windows Media Player 10 (KB903157) Hotfix for Windows Media Player 11 (KB939683) Hotfix for Windows XP (KB2158563) Hotfix for Windows XP (KB2443685) Hotfix for Windows XP (KB952287) Hotfix for Windows XP (KB954550-v5) Hotfix for Windows XP (KB961118) Hotfix for Windows XP (KB970653-v3) Hotfix for Windows XP (KB976098-v2) Hotfix for Windows XP (KB979306) Hotfix for Windows XP (KB981793) Intel(R) Graphics Media Accelerator Driver Intel(R) PRO Network Connections Drivers Intel(R) PROSet for Wired Connections Java Auto Updater Java(TM) 6 Update 20 Macromedia Shockwave Player Malwarebytes' Anti-Malware version 1.51.0.1200 McAfee SecurityCenter MCU Memeo Instant Backup Microsoft .NET Framework 1.0 Hotfix (KB953295) Microsoft .NET Framework 1.0 Hotfix (KB979904) Microsoft .NET Framework 1.1 Microsoft .NET Framework 1.1 Security Update (KB2416447) Microsoft .NET Framework 1.1 Security Update (KB979906) Microsoft .NET Framework 2.0 Service Pack 2 Microsoft .NET Framework 3.0 Service Pack 2 Microsoft .NET Framework 3.5 SP1 Microsoft Compression Client Pack 1.0 for Windows XP Microsoft Default Manager Microsoft Digital Image Library 9 - Blocker Microsoft Digital Image Standard 2006 Microsoft Digital Image Standard 2006 Editor Microsoft Digital Image Standard 2006 Library Microsoft Encarta Encyclopedia Standard 2006 Microsoft Internationalized Domain Names Mitigation APIs Microsoft National Language Support Downlevel APIs Microsoft Office Excel Viewer 2003 Microsoft Plus! Digital Media Edition Installer Microsoft Plus! Photo Story 2 LE Microsoft Streets & Trips 2006 Microsoft UI Engine Microsoft User-Mode Driver Framework Feature Pack 1.0 Microsoft Visual C++ 2005 ATL Update kb973923 - x86 8.0.50727.4053 Microsoft Visual C++ 2005 Redistributable Microsoft Visual C++ 2008 Redistributable - KB2467174 - x86 9.0.30729.5570 Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.4148 Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.6161 Microsoft Word 2002 Microsoft Works Microsoft Works Suite 2006 Setup Launcher Microsoft Works Suite Add-in for Microsoft Word MKV Splitter Modem Helper MSN MSXML 4.0 SP2 (KB925672) MSXML 4.0 SP2 (KB927978) MSXML 4.0 SP2 (KB936181) MSXML 4.0 SP2 (KB954430) MSXML 4.0 SP2 (KB973688) MSXML 6.0 Parser (KB933579) NeoDownloader 2.3c NeoDownloader Lite 2.3 NetWaiting Otto RealNetworks - Microsoft Visual C++ 2008 Runtime RealPlayer RealUpgrade 1.1 Roxio Backup MyPC Roxio DLA Roxio RecordNow Audio Roxio RecordNow Copy Roxio RecordNow Data Roxio Update Manager SBC Yahoo! Applications Seagate Dashboard Security Update for Microsoft .NET Framework 3.5 SP1 (KB2416473) Security Update for Windows Internet Explorer 7 (KB2183461) Security Update for Windows Internet Explorer 7 (KB2360131) Security Update for Windows Internet Explorer 7 (KB2416400) Security Update for Windows Internet Explorer 7 (KB2482017) Security Update for Windows Internet Explorer 7 (KB2530548) Security Update for Windows Internet Explorer 7 (KB2544521) Security Update for Windows Internet Explorer 7 (KB938127-v2) Security Update for Windows Internet Explorer 7 (KB956390) Security Update for Windows Internet Explorer 7 (KB958215) Security Update for Windows Internet Explorer 7 (KB960714) Security Update for Windows Internet Explorer 7 (KB961260) Security Update for Windows Internet Explorer 7 (KB963027) Security Update for Windows Internet Explorer 7 (KB969897) Security Update for Windows Internet Explorer 7 (KB972260) Security Update for Windows Internet Explorer 7 (KB974455) Security Update for Windows Internet Explorer 7 (KB976325) Security Update for Windows Internet Explorer 7 (KB978207) Security Update for Windows Internet Explorer 7 (KB982381) Security Update for Windows Media Encoder (KB2447961) Security Update for Windows Media Encoder (KB954156) Security Update for Windows Media Encoder (KB979332) Security Update for Windows Media Player (KB2378111) Security Update for Windows Media Player (KB952069) Security Update for Windows Media Player (KB954155) Security Update for Windows Media Player (KB968816) Security Update for Windows Media Player (KB973540) Security Update for Windows Media Player (KB975558) Security Update for Windows Media Player (KB978695) Security Update for Windows Media Player 10 (KB911565) Security Update for Windows Media Player 10 (KB917734) Security Update for Windows Media Player 11 (KB936782) Security Update for Windows Media Player 11 (KB954154) Security Update for Windows Media Player 6.4 (KB925398) Security Update for Windows XP (KB2079403) Security Update for Windows XP (KB2115168) Security Update for Windows XP (KB2121546) Security Update for Windows XP (KB2160329) Security Update for Windows XP (KB2229593) Security Update for Windows XP (KB2259922) Security Update for Windows XP (KB2279986) Security Update for Windows XP (KB2286198) Security Update for Windows XP (KB2296011) Security Update for Windows XP (KB2296199) Security Update for Windows XP (KB2347290) Security Update for Windows XP (KB2360937) Security Update for Windows XP (KB2387149) Security Update for Windows XP (KB2393802) Security Update for Windows XP (KB2412687) Security Update for Windows XP (KB2419632) Security Update for Windows XP (KB2423089) Security Update for Windows XP (KB2436673) Security Update for Windows XP (KB2440591) Security Update for Windows XP (KB2443105) Security Update for Windows XP (KB2476490) Security Update for Windows XP (KB2476687) Security Update for Windows XP (KB2478960) Security Update for Windows XP (KB2478971) Security Update for Windows XP (KB2479628) Security Update for Windows XP (KB2481109) Security Update for Windows XP (KB2483185) Security Update for Windows XP (KB2485376) Security Update for Windows XP (KB2503665) Security Update for Windows XP (KB2508272) Security Update for Windows XP (KB2524375) Security Update for Windows XP (KB2535512) Security Update for Windows XP (KB2536276) Security Update for Windows XP (KB2544893) Security Update for Windows XP (KB923561) Security Update for Windows XP (KB923689) Security Update for Windows XP (KB938464) Security Update for Windows XP (KB941569) Security Update for Windows XP (KB946648) Security Update for Windows XP (KB950759) Security Update for Windows XP (KB950760) Security Update for Windows XP (KB950762) Security Update for Windows XP (KB950974) Security Update for Windows XP (KB951066) Security Update for Windows XP (KB951376-v2) Security Update for Windows XP (KB951376) Security Update for Windows XP (KB951698) Security Update for Windows XP (KB951748) Security Update for Windows XP (KB952004) Security Update for Windows XP (KB952954) Security Update for Windows XP (KB953838) Security Update for Windows XP (KB953839) Security Update for Windows XP (KB954211) Security Update for Windows XP (KB954459) Security Update for Windows XP (KB954600) Security Update for Windows XP (KB955069) Security Update for Windows XP (KB956390) Security Update for Windows XP (KB956391) Security Update for Windows XP (KB956572) Security Update for Windows XP (KB956744) Security Update for Windows XP (KB956802) Security Update for Windows XP (KB956803) Security Update for Windows XP (KB956841) Security Update for Windows XP (KB956844) Security Update for Windows XP (KB957095) Security Update for Windows XP (KB957097) Security Update for Windows XP (KB958215) Security Update for Windows XP (KB958644) Security Update for Windows XP (KB958687) Security Update for Windows XP (KB958690) Security Update for Windows XP (KB958869) Security Update for Windows XP (KB959426) Security Update for Windows XP (KB960225) Security Update for Windows XP (KB960714) Security Update for Windows XP (KB960715) Security Update for Windows XP (KB960803) Security Update for Windows XP (KB960859) Security Update for Windows XP (KB961371) Security Update for Windows XP (KB961373) Security Update for Windows XP (KB961501) Security Update for Windows XP (KB968537) Security Update for Windows XP (KB969059) Security Update for Windows XP (KB969898) Security Update for Windows XP (KB969947) Security Update for Windows XP (KB970238) Security Update for Windows XP (KB970430) Security Update for Windows XP (KB971468) Security Update for Windows XP (KB971486) Security Update for Windows XP (KB971557) Security Update for Windows XP (KB971633) Security Update for Windows XP (KB971657) Security Update for Windows XP (KB971961) Security Update for Windows XP (KB972270) Security Update for Windows XP (KB973346) Security Update for Windows XP (KB973354) Security Update for Windows XP (KB973507) Security Update for Windows XP (KB973525) Security Update for Windows XP (KB973869) Security Update for Windows XP (KB973904) Security Update for Windows XP (KB974112) Security Update for Windows XP (KB974318) Security Update for Windows XP (KB974392) Security Update for Windows XP (KB974571) Security Update for Windows XP (KB975025) Security Update for Windows XP (KB975467) Security Update for Windows XP (KB975560) Security Update for Windows XP (KB975561) Security Update for Windows XP (KB975562) Security Update for Windows XP (KB975713) Security Update for Windows XP (KB977165) Security Update for Windows XP (KB977816) Security Update for Windows XP (KB977914) Security Update for Windows XP (KB978037) Security Update for Windows XP (KB978251) Security Update for Windows XP (KB978262) Security Update for Windows XP (KB978338) Security Update for Windows XP (KB978542) Security Update for Windows XP (KB978601) Security Update for Windows XP (KB978706) Security Update for Windows XP (KB979309) Security Update for Windows XP (KB979482) Security Update for Windows XP (KB979559) Security Update for Windows XP (KB979683) Security Update for Windows XP (KB979687) Security Update for Windows XP (KB980195) Security Update for Windows XP (KB980218) Security Update for Windows XP (KB980232) Security Update for Windows XP (KB980436) Security Update for Windows XP (KB981322) Security Update for Windows XP (KB981349) Security Update for Windows XP (KB981852) Security Update for Windows XP (KB981957) Security Update for Windows XP (KB981997) Security Update for Windows XP (KB982132) Security Update for Windows XP (KB982214) Security Update for Windows XP (KB982665) Security Update for Windows XP (KB982802) Sonic Activation Module Sonic Encoders Sonic MyDVD Spybot - Search & Destroy Update for Microsoft .NET Framework 3.5 SP1 (KB963707) Update for Microsoft Windows (KB971513) Update for Windows Internet Explorer 7 (KB976749) Update for Windows Internet Explorer 7 (KB980182) Update for Windows Media Player 10 (KB910393) Update for Windows Media Player 10 (KB913800) Update for Windows Media Player 10 (KB926251) Update for Windows XP (KB2141007) Update for Windows XP (KB2345886) Update for Windows XP (KB2467659) Update for Windows XP (KB951072-v2) Update for Windows XP (KB951978) Update for Windows XP (KB955759) Update for Windows XP (KB955839) Update for Windows XP (KB967715) Update for Windows XP (KB968389) Update for Windows XP (KB971029) Update for Windows XP (KB971737) Update for Windows XP (KB973687) Update for Windows XP (KB973815) Update Rollup 2 for Windows XP Media Center Edition 2005 VC80CRTRedist - 8.0.50727.4053 WebFldrs XP Windows Genuine Advantage Notifications (KB905474) Windows Genuine Advantage Validation Tool (KB892130) Windows Imaging Component Windows Installer 3.1 (KB893803) Windows Internet Explorer 7 Windows Live ID Sign-in Assistant Windows Media Encoder 9 Series Windows Media Format 11 runtime Windows Media Joiner 1.2 Windows Media Player 10 Windows Media Player 10 Hotfix [See EmeraldQFE2 for more information] Windows Media Player 11 Windows Presentation Foundation Windows XP Media Center Edition 2005 KB2502898 Windows XP Media Center Edition 2005 KB908246 Windows XP Media Center Edition 2005 KB925766 Windows XP Media Center Edition 2005 KB973768 Windows XP Service Pack 3 WinRAR archiver Works Upgrade XML Paper Specification Shared Components Pack 1.0 . ==== Event Viewer Messages From Past Week ======== . 6/23/2011 5:12:48 PM, error: SideBySide [59] - Resolve Partial Assembly failed for Microsoft.VC90.DebugCRT. Reference error message: The referenced assembly is not installed on your system. . 6/23/2011 5:12:48 PM, error: SideBySide [32] - Dependent Assembly Microsoft.VC90.DebugCRT could not be found and Last Error was The referenced assembly is not installed on your system. 6/23/2011 5:06:53 PM, error: SideBySide [59] - Generate Activation Context failed for c:\program files\real\realplayer\plugins\rmxrend.dll. Reference error message: The operation completed successfully. . 6/23/2011 4:57:15 PM, error: DCOM [10005] - DCOM got error "%1058" attempting to start the service McAfee SiteAdvisor Service with arguments "" in order to run the server: {5A90F5EE-16B8-4C2A-81B3-FD5329BA477C} . ==== End Of File ===========================
Did you try a different link for Rkill. In my previous post there was four options. I'm glad we've started to make some progress.
One of the most significant issues I can see with your logs is that you have multiple AV's running. This is not good practice at all. An Anti-virus integates it-self into the internal workings of your computer. If you have two anti-virus's running simultaneously they are competing for the same job. This causes major conflicts as both anti-virus's attempt the same tasks.
My advice to you is that you choose one AV you like, and uninstall the other. Depending on which AV you choose to delete these two tools will help remove any left-overs.
We will begin with ComboFix.exe. Please visit this webpage for download links, and instructions for running the tool:
* Double click on combofix.exe & follow the prompts. * When finished, it will produce a logfile located at C:\ComboFix.txt. * Post the contents of that log in your next reply with a new DDS log.
Note: ComboFix will open a window which will detail its progress. It may take several minutes to complete. Do not mouseclick combofix's window while it is running. That may cause your system to stall/hang.
*Note: Combofix is an extremely powerful tool and should not be used unsupervised. If used inappropriately it can cause irreparable damage to your computer.*
after i deleted spybot search and destroy and temporarily disabled
avg i was able to download rkill. i ran and following is the log:
thanks for you help. soon i will be running combofix and DDS and posting the logs. thanks for your patience.
This log file is located at C:\rkill.log. Please post this only if requested to by the person helping you. Otherwise you can close this log when you wish.
Rkill was run on 06/26/2011 at 6:58:54. Operating System: Microsoft Windows XP
Processes terminated by Rkill or while it was running:
gahixon1
62 Posts
892
0
Posted June 25th, 2011 08:00
Hello xttt and welcome to the Forums,
My name is George and I will be assisting you with your problem. Please be patient while I determine my first set of instructions.
Please follow all my instructions carefully in the order that I give them.
Please give a VERY clear description of the problem you are having. The more detailed, the quicker we will be able to work through the problem together.
Do not install any updates until I tell you to do so. Updating an infected computer can have disastrous effects.
Do not attempt any other fixes than what I give you here. Using other tools might interfere with the cleaning process. It may also damage your computer.
Either print or save to Notepad all the instructions that I give you. If there is anything you are unsure of or any instructions you feel lack clarity, please do not hesitate to ask.
Some of the logs I may ask for are very long and complex. As is analysing these logs. My responses to you may take longer than you would expect. I assure you that I will work through your problem and a solution as quick as I can.
I am currently an advanced trainee in Malware removal at SpywareHammer Academy. My posts have to be approved by a Mentor before posting, so my responses may take longer than expected; all I ask is that you please be patient.
Please be patient while I analyse your log and devise my first set of instructions.