ESRS for Clariion/VNX is customer installable

There are two different types of "Remote Support/Notification" tools. 

• ESRS - This is handy and is generally installed by EMC FOC (at least in my experince), which is both a notifier and remote access tool for EMC to come in and support/check the array in the event a notification is triggered. 
• Notification (Monitoring) Templates - These are just that.  They can be configured however you set them.  The key here is that he may or may not have setup the alert to EMC.

I suggest you contact your EMC Account Manager or SE and make sure that you have everything correct and possibly get ESRS installed.

Note:  I guess technically there are three -- they have that old dial-up modem thingy EMC likes to ship with every array, but I don't use them.  If you are not paying for a phone line in your data center for the SAN, you are not using them either.

https://community.emc.com/thread/147516?tstart=0

Oh, it most certainly is yes. I however suggest shooting yourself in the foot before doing so as it will help lessen the pain. :). If you are doing the install on Windows 2008 (I have not checked if there is a new version yet), check my post on how to do it -- though probably unsupported.

TJ

It would be almost impossible to mess up the SAN by installing ESRS, just follow the guides and you will be okay. Of course, if you have any questions or need a consultant my PM is open.

Should I try to set it up or ask consultant to set up for us ?  I just fear that I will mess up the SAN.

Thanks

Documents and software are shared by Trefor in the thread (shared by dynamox earlier here-

https://community.emc.com/thread/147516?tstart=0 ) . I think you will be good to go with these documents.

If you are still not confident, you may take assistance from the local team.