UNSOLVED
black screen with cursor
I have a Dell Vostro with Windows 11, version 22H2 . when I try to turn on my PC to log into windows, the log in screen shows as just black with cursor, the same issue is happened after two or three months . Please guide how to fix the issue.
Run Dell Off-line Diagnostic tool on the computer by following the steps in the video below. The Dell tool will check the hardware within the computer. Report back ant error codes.
Jesse L (retired)
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Posted February 15th, 2023 08:00
asad.ermo
To receive assistance from Dell support, they need to verify the warranty status and ownership. Click the "Get help now" icon on the
right to start a live chat session. Provide to them the private Service Tag and all of your troubleshooting.
Jesse L (retired)