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vishalvijayan
6 Posts
0
34162
March 25th, 2011 14:00
Cannot load file
My network has computers with restricted internet access. When my user tries to open SmartVault QB Desktop on the web (http://www.cpaasp.com/login_frames.htm) we get a error
Quest vWorkSpace client
Cannot load file "C:\Documents and Settings\xyz\Local Settings\Temporart Internet Files\Content.IE5\0DEB4TIN\SmartVault+QB+Desktop_5wzskbilxvrqqsfxuprnlby1_m[1].pit"
Can anyone guide me how to resolve this error.
**The above works fine if I enable full internet access to the computer.
Thanks
Vishal
vishalvijayan
6 Posts
1419
0
Posted March 25th, 2011 14:00
Hi Andrew,
I have allowed http://www.cpaasp.com/login_frames.htm* in my firewall. How will I come to know which is the https site from where the .pit file is downloaded. If you can guide me with the site I can open that specific file in my firewall.
I enable only those sites in my firewall which are required by my users.
Please guide
Vishal
vishalvijayan
6 Posts
1422
0
Posted March 25th, 2011 14:00
Hi Andrew,
I have allowed > http://www.cpaasp.com/login_frames.htm in my firewall. How will I come to know which is the https site from where the .pit file is downloaded. If you can guide me with the site I can open that specific file in my firewall.
I enable only those sites in my firewall which are required by my users.
Please guide
Vishal
DELL-Andrew W1
378 Posts
1422
0
Posted March 25th, 2011 15:00
Hello,
There is a special method to find out. I'm not sure if I'm allowed to post it on here so I will PM you instead.
Andrew.
vishalvijayan
6 Posts
1422
0
Posted March 25th, 2011 15:00
Hello Andrew,
Can you please email me the site address on my email id.
Thanks & Regards,
Vishal Vijayan
Asst Manager IT
Indevia Accounting P. Ltd.
www.indevia.com
Tel +91-22-28253131 / 64126304
vishalvijayan
6 Posts
1422
0
Posted March 25th, 2011 16:00
Hello Andrew,
Please guide me through the process of finding out the site address so that I can open it in my firewall. I appreciate your time & efforts.
Thanks
Vishal Vijayan
DELL-Andrew W1
378 Posts
1419
0
Posted March 26th, 2011 09:00
Check your private messages on this community, you've got the instructions on there. Otherwise, create a case with support and we can guide you through it on monday
vishalvijayan
6 Posts
1419
0
Posted March 26th, 2011 11:00
I followed your instructions but still I am getting the error. How to log a case with support.
Thanks & Regards,
Vishal Vijayan
DELL-Dennis D
29 Posts
1419
0
Posted March 26th, 2011 14:00
Hello Vishal,
You can send an e-mail to support@quest.com and explain your challange. Also mention that it is a vWorkspace 7.2 case.
After that you will shortly receive your case number.
Dennis
DELL-Andrew W1
378 Posts
1419
0
Posted March 25th, 2011 14:00
Hello,
When you click on the SmartVault desktop, IE will connect to a Website to download the connection file (The .pit file mentioned above)
This will most likely need to be done via HTTPs.
Without knowing what your internet restrictions are, it's hard to guide you but it'll either be you're not allowed to go to the URL or you're blocking the download.
Thanks, Andrew