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Karl_Alfasystem

updated

18 years ago

0

2072

October 13th, 2008 14:00

Aero interface and score

Hi,

 

we recentley bought in our company 6 new Dell OptiPlex 330 workstations with 4 GB RAM and Core2 Duo CPU's 2.53GHz. The onboard VGA is connected via the extra DVI extension card. We use Vista Business 32-bit.

I cannot manage to start the Aero interface, I can choose it, the computer rebuilds the look but the borders do not get transparant and the desktop gives errors.

 

Second question, the hardware score cannot be build. It gives an error : " Helpprogram for Windows System Assessment doen't work anymore. WINSAT failed unexpected due to an unknown error."

 

What can I do, the 6 PC's have the same problem, reinstalling gives the same poblem.

 

Thank you for a quick respons.

  • mpo

    2 Intern

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    399 Posts

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    Posted October 13th, 2008 14:00

    What graphics card do you have in the computers? Vista requires a Windows Experience Index score of greater than 3 for the full Aero interface (glass, 3D, etc.) to work.

     

    The Windows Experience Index score is based on the lowest score of the five categories tested.

     

    You may have to check to see if the graphics drivers are WDDM compliant, too. But, this shouldn't be as much of an issue as it was when Vista first came out.

  • 109

    0

    Posted October 13th, 2008 15:00

    Hi, thank you for the quick respons.

    Well, as you can see my second problem, I cannot get the Windows Experience Index score.

     

  • Mary G

    6 Operator

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    20095 Posts

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    Posted October 13th, 2008 16:00

    The experience index is not important. Your graphics card is. If it is not up to vista standards, vista will revert to Basic display. Integrated video will not be able to use Aero. You are not missing anything except in appearance. I would not worry about it. All the important features will still work.
  • mpo

    2 Intern

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    399 Posts

    109

    0

    Posted October 13th, 2008 21:00

    You can try running the Windows Experience Index from the command line.

     

    Go to the start ball in vista, then type in the search box at the bottom "cmd" (without the quotes), then Ctrl-shift-enter.

     

    When the command box comes up, type "winsat formal" (once again, without the quotes), then enter.

     

    The test may take a few minutes. If it doesn't blow up immediately, it may give you a sense of what test isn't running properly.

     

    Otherwise, you may need to do a repair in Vista to replace the missing help file.

    Second edit--winsat doesn't give you the index score, it runs the tests that generate the WEI score.
    Message Edited by mpo on 10-13-2008 05:18 PM
    Message Edited by mpo on 10-13-2008 05:24 PM