UNSOLVED
M
mccull5182
4 Posts
0
1633
July 21st, 2005 14:00
computer restarts on startup
yesterday my computer (dimension 4300) said my internet connection was lost, so i shut down my pc and turned it back on to see if that would help. it came to the screen where it says do u want to start it in safe mode, or normal etc. i have tried every single one and all it does is just loop back around and ask me again. It starts to show me the windows loading bar and then shows me the dell loading bar and asks me again if i want to use safe mode.
mccull5182
4 Posts
428
0
Posted July 21st, 2005 15:00
yes i have tried the last known good configuration, i also did safe mode w/ networking and command prompt-Friendlyname-
2 Intern
•
858 Posts
428
0
Posted July 21st, 2005 15:00
Try unplugging your modem. Shut down your computer. Unplug it from the wall for a few minutes. Then plug it in and start it up without the modem.Hope this helps,Jane-Friendlyname-
2 Intern
•
858 Posts
428
0
Posted July 21st, 2005 16:00
If nothing works, you may have to do a repair install as depicted here:
http://support.microsoft.com/default.aspx?scid=kb;en-us;315341
Even if the problem is your modem driver, you can't get into the graphic interface to fix it. This is not a repair from the recovery console but a new installation over the old. Since you may lose some data, read carefully.
If you are aware of this already, please forgive my detailed explanation.
Perhaps someone else can come along with a better solution.
Good luck,
Jane
-Friendlyname-
2 Intern
•
858 Posts
428
0
Posted July 21st, 2005 16:00
Well, you wont know that until you get back to your desktop and run a virus and spyware scans. And if it is you can back up important files and do a clean reinstall. So try the repair reinstall (called a dirty reinstall). If you have any questions, please post back.-Friendlyname-
2 Intern
•
858 Posts
428
0
Posted July 21st, 2005 16:00
mcc-
Before you try the Repair Reinstall, take a look at this. You might be able to get into Safe Mode by using Command Prompt.
http://support.microsoft.com/default.aspx?scid=kb;en-us;304449
Good luck,
Jane
mccull5182
4 Posts
428
0
Posted July 21st, 2005 16:00
unfortunately, no that did not work. do u think it could be a virus?mccull5182
4 Posts
428
0
Posted July 21st, 2005 16:00
k thx
-Friendlyname-
2 Intern
•
858 Posts
428
0
Posted July 21st, 2005 15:00
mcc-
Did you try booting to last known good configuration?
Jane