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Inspiredron
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11 Posts
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1784
November 10th, 2005 10:00
Customer Care? They don't respond!
I have repeatedly requested a response on two issues:
1. Software CD's were not supplied with my new Inspiron 6000. After I complained I was sent some CD's from 2002 which are clearly out of date and which did not contain PowerDVD. Subsequent complaints have fallen into a black hole.
2. My order acknowledgement, after a phone order, shows "Paint Shop Pro Basic" without indication that it would be a time limited evaluation version. By contrast Norton AntiVirus is clearly shown as 90 day. My complaint on this is met with the reaction that the time limit is shown on the web-site. I did not buy from the web site and my contract with Dell is surely governed by the order papers. Telephone complaints eventually finish on voicemail to which I receive no response and emails fall into thesame black hole
I thought that Dell was a reputable company! I hope that I have been unlucky and that this post may elicit a response.
1. Software CD's were not supplied with my new Inspiron 6000. After I complained I was sent some CD's from 2002 which are clearly out of date and which did not contain PowerDVD. Subsequent complaints have fallen into a black hole.
2. My order acknowledgement, after a phone order, shows "Paint Shop Pro Basic" without indication that it would be a time limited evaluation version. By contrast Norton AntiVirus is clearly shown as 90 day. My complaint on this is met with the reaction that the time limit is shown on the web-site. I did not buy from the web site and my contract with Dell is surely governed by the order papers. Telephone complaints eventually finish on voicemail to which I receive no response and emails fall into thesame black hole
I thought that Dell was a reputable company! I hope that I have been unlucky and that this post may elicit a response.
