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Datasafe Fullness
On the app’s home screen, the lower left-hand meter says I have used almost all of my 3 GB of storage.
On the “Edit Plan” home screen, adding up the categories’ sizes shows I have only about 1.5 GB of files.
Manually looking at my hard drive, I figure I have about 2.2 GB of files.
Which is correct?
I don't want to have to pay for more, but Datasafe is telling me I will have to very soon.
SOLUTION: Change your backup plan to do just one small file. Back up. Datasafe will then say you have almost all your space available. Then, change your plan back to what you want. Back up.
My guess is it's a cache issue.
I came upon this solution through Dell telephone support, which has always been very helpful.
dsopro
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Posted October 20th, 2008 15:00
On occasion your used cap can get out of sync with your account - most notably if you run a big backup and then cancel part way through. Since 1.1 I'm not sure if this is still an issue but it's worth noting.
It's an easy thing for them to have a look at if you can get ahold of someone at Dell support who knows how to escalate Datasafe issues.
If you'd like, I have a friend who works at Datasafe's support. If you want to send me an email (my email address is in my profile) I can forward your request along to him and probably hear back in a day.
~dsopro