Dell Command Update 3.1.2 hangs with "Operation in progress".
DCU has worked very well on this system for several years, and the current version (3.1.2) has worked well for some months. Suddenly it has started hanging with the mesages
"Operation in progress"
"Warning: An operation is currently in progress. Please wait until it completes."
"Operation is 10 % completed..."
I have tried disabling the antivirus software, running DCU with admin privilegies and running the system in safe mode (then DCU did not start at all). I have also tried reinstalling and donwgrading to previous 3.x versions. Nothing helps. Any suggestions on how to fix this?
regarding my case , after moving the PC in a new domain (so a new admin profile was created) the problem was gone. No other changes had been made to this PC. So maybe it helps if you create a new user profile with admin rights on the workstation Greetings from Austria, Volker
I tried running DCU from an elevated (admin) Windows Command Line, and got this (hanging like the GUI app):
C:\Program Files (x86)\Dell\CommandUpdate>dcu-cli /scan An operation, owned by the 'Service' application, is currently in progress. DellClientManagementService is busy. Waiting for service to be available...|
If I try deactivating this service I get this error:
C:\Program Files (x86)\Dell\CommandUpdate>dcu-cli /scan The DellClientManagementService is disabled. To proceed, enable the DellClientManagementService. Program exited with return code: 3002
If i re-enable the service the error reverts to the original.
It seems like DCU is starting (and keeps busy) the DellClientManagementService without being able to release it to itself. What are you doing to improve this, @DELL-Cares?
Not sure if anyone is still having this issue, but it presented on several XPS 15 systems in our area. After some trial and error we discovered that these systems had the Dell Support Assist application on them (UWP Version). We uninstalled Command Update and then uninstalled Support Assist, rebooted and then reinstalled Command Update. After that Command Update started working again.
From what we could tell, Support Assist and Command Update don't like to be installed on the same system. And to be honest they're redundant, so best to choose one over the other.
EngelV
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Posted September 24th, 2020 22:00