UNSOLVED
Dell PC Tuneup crashes
When I run a deep scan, PCTuneup malfunctions at 3% of the total scan, which is also 75% of the "clutter" scan. It happens even when I disable my firewall, antivirus, and spyware. The problem just began to occur after several weeks of use. Under "Application" in "Event Viewer" I get a message that says "Faulting application PCTuneUp.exe, version 2.1.4.7, time stamp 0x2a425e19, faulting module ntdll.dll, version 6.0.6002.18005, time stamp 0x49e03824, exception code 0xc0000029, fault offset 0x000671bd, process id 0x1748, application start time 0x01ca0c6952224f00."
I,too, have this problem, but I get no error message. One minute its running, the next its gone off the screen, closed itself down. In the beginning I only made it to about 3% but if I reopen and run it over and over again I can get to about 78% before it closes itself down. When I reopen it it never shows any issues that were found. Used to run fine with absolutely no problems for over a year.
grangerw
1 Message
264
0
Posted October 10th, 2009 10:00
I am having the same problem and it started about 3 weeks ago.
PCTuneup crashes at 4% done when I try to run a deep analysis. Below is the event information:
Any help with this problem would be greatly appreciated.
Problem signature
Problem Event Name: APPCRASH
Application Name: PCTuneUp.exe
Application Version: 2.1.4.7
Application Timestamp: 2a425e19
Fault Module Name: ntdll.dll
Fault Module Version: 6.0.6002.18005
Fault Module Timestamp: 49e03821
Exception Code: c0000029
Exception Offset: 00080754
OS Version: 6.0.6002.2.2.0.256.1
Locale ID: 1033
Additional Information 1: bfef
Additional Information 2: e8adce1c2b9e7be834b4063ac3c53863
Additional Information 3: bfef
Additional Information 4: e8adce1c2b9e7be834b4063ac3c53863
Extra information about the problem
Bucket ID: 1357298108