Hi Katerina Raylyan,

It appears to be a problem with the operating system file which might have been corrupted because of power failure. You may follow the steps below and try repair the OS.

• Power off the computer
• Restart the system. At the system logo screen immediately  press and hold 'SHIFT' and tap the 'F8' key to enter 'Recovery' and select 'See advanced repair option'.
  
  
  
  
  
  
  
• At 'Choose an option' click 'Troubleshoot'
  
  
  
  
  
  
  
• At 'Troubleshoot' click 'Advanced options'
  
  
  
  
  
  
  
• Right at 'Advanced Options' screen left-click 'Windows Startup Settings' 
  
  
  
  
  
  
  

Thanks! But unfortunately this does not work. I have tried the SHIFT-F8 a gazillion times, and it's not that my keyboard is unresponsive, the system just seems to dodge the command. I am still able to access the UEFI firmware settings though.

Is there anything else one could do?? I purchased the desktop in the US, and apparently any local Dell Service centers don't really help the helpless.

Hi Katerina Raylyan,

If the above option didn't work for you, you may try to crash your system 3 to 4 times to access Advanced Recovery Options. For crashing Windows 8 system, you may power off the system while it is trying to load Windows OS (i.e. after Dell logo), either by taking the battery out or by pressing and holding the power button down till the computer powers off. Once you are able to access Recovery Options, you may try the above steps or you may try to 'Refresh' the computer in 'Troubleshoot' option.

Note : The apps that came with your PC or you installed from Windows Store will be reinstalled, but any apps you installed from other websites and DVDs will be removed. Windows puts a list of the removed apps on your desktop after refreshing your PC.

Please reply with the findings.

Sorry, no working. I have tried crashing after the Alienware logo, but no use. It still displays the "Recovery" page with the error code. Situation unchanged.

Hi Katerina Raylyan,

As none of the options are working, you may try running diagnostics on the system to verify the hardware functionality :

• Power on the laptop
• Press F12 button on keyboard when you see Alienware logo
• Highlight Diagnostics option and press Enter
• Let the diagnostics run and reply with error messages if any and continue tests

If the diagnostic pass, you may try crashing the computer at Alienware logo (When Circling dots appear) to access recovery options.

Please reply with the findings. i would be glad to assist you.

I too am currently experiencing the exact same issue! I am running Diagnostics right now. Never got a CD with it,brand new Inspiron 5521 just got itg a couple months ago! Please help! Shift F8 will not work. I tried crashing it that didn't work either. Thank you

I received an Error - 2000-0142  Validation- 99935 Message Hard Drive 0 -S/N W0V443P7

All tests were passed during the Diagnostics. The recovery page still appears after reboot and is displaying the same error code. 

Hi Katerina Raylyan,

It appears that there are issues with OS it may require manual re-installation. Please Private Message the service tag and the name on the account (Click on my name and click on start conversation). I will check the information and will take it further from here.

Please reply if you have any further questions.

Hi TanyaGaston,

The error code indicates an issue with the hard drive. Please Private Message the service tag and the name on the account (Click on my name and click on start conversation). I will check the information and will take it further from there.

Please reply if you have any further questions.