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robinhood42
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January 22nd, 2007 16:00
Error message when shutting down Windows
I have a Dimension 9100 running Windows XP SP2. I have one floppy drive and a DVD rom drive and a DVD RW drive. Every once in a while, which is now becoming more frequent, when I shut down Windows by going to Start-Turn off Computer, instead of Windows shutting down like it should, I get this box with a message saying something about "Ending program" and then blue bars will go across it. Usually the file says CCApp in the corner. Sometimes it says something else but it's too quick to catch what it says. Can someone please tell me what this means and how I go about fixing it? I'm running the current edition of Spy Sweeper and also Norton's AntiVirus and Windows Firewall. I don't know if there is another program running in the background that hasn't shut off and that is causing it, or if I have some corrupted files. I just don't want it to all of a sudden stop working. I know there are times when my computer freezes and Ctrl Alt Del doesn't work, so I have to shut the pc off manually on the tower. Any ideas without having to reinstall Windows? I haven't upgraded to IE 7 year. I'm afraid to because I heard a lot of things about it and right now things are running as they should most of the time.
- CCAPP is part of Norton AntiVirus. I've seen it do that before. Is this a paid up subscription? If not we can dump it (uninstall) and use the free Avast which runs a lot faster.(Norton uninstaller is pretty poor and may leave pieces of Norton lying around which Avast will choke on. After you uninstall it and assuming you do not have any other Norton/Symantec products that you want to keep, Start, Search, For Files or Folders then under More Advanced Options check the top three boxes then search for Norton. Delete or rename any folders you find. Repeat for Symantec.If you've paid for it then try upgrading it:" The ccApp.exe problem [has been fixed] ... in the latest Common Client and Norton AntiSpam program updates. To install the update, start your Norton product, run LiveUpdate, download the updates (including any Common Client updates and the Norton AntiSpam program update if it is listed), and then restart the computer when you are asked to do so. " (Source: symantec.com)Ron
- Sometimes windows has a hard time shutting programs down. Each program loaded at startup also has to be closed at shutdown. Spy Sweeper and Norton are well known to cause shutdown problems. I think the CCApp is a Norton application. You can shut Norton down manually before shutting windows down and see it that gets rid of the error at shutdown. If not then shutdown Spy Sweeper manually also. In Norton and possibly Spy Sweeper you can look under options for each program and make sure scans like on floppy drives and such are not being checked at shutdown. But it is one of those programs causing you the problem and you will have to determine which one it is.
robinhood42
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Posted January 22nd, 2007 20:00
Yes, I do have a paid subscription to Norton AntiVirus. In fact I just renewed my subscription about a month ago. I bought version 2004 when it was out and just kept updating the program and renewing the subscription. Had I known about the problem, I would have uninstalled Norton and gone with the other free one Avast. I'll try updating the program and see if that solves the problem. I'll also go to their website. I use Webroot's SpySweeper too and I don't think Norton and SpySweeper get along together. They work together, but I don't think they like each other.Thanks so much for letting me know what the problem is. I thought it might have been my computer ready to go.- If you do decide to remove Norton, double check the version you have first, then use one of these un-installers by Norton to completely remove the product.http://service1.symantec.com/SUPPORT/nip.nsf/docid/2001090510510636 2003 and earlierBe sure of the version, do not assume.
- IE7 has problems installing properly because of all the software you are running in the background, go here and read about how to prepare to install IE7, Vista is all over this site, but the advice given here works for XP also.
robinhood42
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Posted January 23rd, 2007 03:00
I have been reading all these threads and I plan on printing them out. I want to thank everyone for the help with this problem. It's more of an annoying thing than anythng else, but I didn't know if it was a computer problem or software problem. I know I have a lot of programs running in the background, and that there are probably lots of lost files in the Registry that need to be cleaned out, but I'm not sure how to do that. I don't like messing with the Registry unless I know what I'm doing or someone gives me directions, like I was given in these threads.I'm on a cable modem and I know that is another chance of getting a nasty virus, but it seems that we need all this software to prevent someone hacking into our computers. But I bet most of them know how to get around this software anyway. I keep my Norton AntiVirus up to date. SpySweeper is okay, but whenever it does a sweep, all my passwords go with it, so when I want to log onto a page that I go to frequently, I have to remember what the username and passwords are. So I'm doing what I should have been doing all along, writing them down.Can someone tell me what is the most necessary protection software that a comuter needs, especially one that is hooked to the internet 24/7? I do have Norton, and SpySweeper. I am sure the Windows Firewall is on, but I have heard bad things about it. That it is just a cheap little program that doesn't catch much. Anyone use ZoneAlarm? I used to use Adaware and SpyBot, but haven't used those in a long time.Oh, by the way, has anyone using Win XP SP2 downloaded Internet Explorer 7 yet? I did one day and had nothing but problems, so I had to uninstall it. And what about those other updates, are they really necessary? Sometimes I download the updates and things go haywire. I don't know if those updates can apply to everyone's pc or it's up to us to know which ones to download?Thanks again for all the help, and all the links. I'm quite sure I'm using Norton 2004, but I'll double check the disc. I know I bought it a long time ago.P.S. I am still running the original Bios version 1. Should I update it to 3, or leave things alone? I wonder if that is causing some of these problems. I never really updated anything on this computer since I had it, except for MicroSoft's downloads. I have 2 years left on the warranty. I took out the extended warranty when I bought the pc.I have never updated any firmware either. I think the only thing that was updated a while back was the chipset.Message Edited by robinhood42 on 01-22-200711:16 PM
- "I'm on a cable modem and I know that is another chance of getting a nasty virus, but it seems that we need all this software to prevent someone hacking into our computers."Viruses mostly come from opening emails from people you do not know, Good Anti virus will stop 99.9% of viruses. Norton is a well know AV software and is always the first to be shutdown by malware, use a lesser Known AV software. Dump Norton and Use some of the others suggested here.If you put a Router between the modem and your PC, this is called a hardware firewall, you will not get hacked unless they have your IP address and can hack the router first, they will move on to an easier target, even if they can find out your IP, and they cannot if you use a router. XP SP2 has a built in firewall that is sufficient if used with a router, you don't need any firewall software add on.Spysweeper is good, but is erasing your good cookies along with the bad ones, there probably is a setting to exclude cookies from the cleaning process.Adaware does a better job of removing the bad cookies, but leaving the good ones.Spybot is the best anti malware program on the planet. But must be used regularly. Version 1.4 is the latest.Zonealarm is a resource hog and hard to configure, use a router and windows firewall as suggested above.Yes Windows Updates are necessary to prevent malware from getting in through your browser and other programs, these are called vulnerabilities and must be patched using Windows Update.Windows Update chooses the correct updates for your PC, you do not have to do anything but install them, or you can configure the PC to do this for you with Automatic Updates.Do not update the Bios unless you know it will address a specific problem you have.
Message Edited by mombodog on 01-22-200711:48 PM
robinhood42
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Posted January 23rd, 2007 22:00
mombodog,Can you kind of explain what a hardware firewall looks like and about how much they are? I do want to get one. As for email, I never open attachments. Those go into the delete file. I also don't have the preview pain showing in my Outlook Express, so if I get an email with an attachment I can just delete it and now have to worry about the attachment coming through.robinhood42
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Posted January 23rd, 2007 23:00
rickmkfg,Okay, let me explain. First, I'm not as dumb as you seem to think I am. At least your post comes off sounding like that. Second, when I had my first Dell computer it came with Norton AV 2004. I haven't been paying for the updates. I guess you misunderstood what I said. I get all the updates free. But, when a new version comes out, I pay about $19.99 for the newer version. So I started with 2004, but it doesn't mean that is the version I am using now. I just newered Norton and I had to download it and install it. Does that make any sense?As for hardware firewalls, I had never seen one before, but have heard of them. I went to Staples online to see what they look like. Nothing came up in the search engine, so I went online to Office Depot. They had one. It said you hook it up between the pc and the cable modem. That sounds easy enough. I have no idea how the wireless ones work because the only wireless things I have is the keyboard and mouse that goes to my computer. I saw what the Router looked like. Of course I couldn't see the firewall built inside. I think the one I was looking at was the wired one. And they only showed one router.I learned a long time ago never to open attachments, even if they are from someone I know. Because some people don't use Anti Virus software and at one time I was getting so many viruses that I ended up having to do a complete reinstall of windows, which took forever. There is nothing in an attachment that I need to see. Also, I'm been getting a lot of spam on my private email address, so when it comes through, I block it. Even if the subject line says something like hi. If I don't recognize the email address, they all get blocked. It's hard to keep up with all this technology. I went into Staples once and technology has changed so much I didn't know half of what I was looking at. I'm still running Windows XP Pro SP2 and have no plans on upgrading to Vista. What I have no serves me well.Sorry, I didn't mean to get nasty. I guess I just didn't word things right. I am thankful for the help.Right now I"m just looking around. This is the one I found at Office Depot. http://www.officedepot.com/ddSKU.do?level=SK&id=721048&Ntt=hardware%20firewalls&uniqueSearchFlag=true&An=textThe way you described installing a hardware firewall, it sounds a little complicated. Is it?Message Edited by robinhood42 on 01-23-200707:38 PM
JRosenfeld
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Posted January 22nd, 2007 16:00
Message Edited by JRosenfeld on 01-22-200706:52 PM