UNSOLVED
I didn't know where else to post this!!!
Dell must be losing a lot of Buisness on its French Website.
I'ts been several weeks since I noticed the problem and the french site doesn't have a place to contact the webmaster, just a paying customer service phone number for buying or solving customer problems
I am interested in getting myself a laptop.
Hesitating between Apple, Dell, IBM...
I decided to get one online.
Dell has one of the best websites for configuring the computer because you can choose the Windows OS version you want. There are many problems with the site.
(I don't know if it is exclusif to the french pages.)
I've being looking around and started realising there are many problems
on the French Dell site and can't contact dell online, on the website, the main contact features are for customers with a number to enter which I do not yet have.
I couldn't find anywhere else than this forum to try and let Dell know that on the website when you want to configure you computer you have complete care button with the processors on one computer.
Here is the main problem:
On several you have problems with the Vista upgrade.
For instance if you want XP pro and upgrade to Vista Buisness you can't, you have to select the XP family to Vista Basic?
For instance with the inspiron 1501, I can't have the Upgrade for Vista at all.
For the XPS1210 If I select XP Pro I need the vista Basic upgrade for XP family?
There are similar problems all over the laptop section of the french page.
I'ts been several weeks since I noticed the problem and the french site doesn't have a place to contact the webmaster, just a paying customer service phone number for buying or solving customer problems
I am interested in getting myself a laptop.
Hesitating between Apple, Dell, IBM...
I decided to get one online.
Dell has one of the best websites for configuring the computer because you can choose the Windows OS version you want. There are many problems with the site.
(I don't know if it is exclusif to the french pages.)
I've being looking around and started realising there are many problems
on the French Dell site and can't contact dell online, on the website, the main contact features are for customers with a number to enter which I do not yet have.
I couldn't find anywhere else than this forum to try and let Dell know that on the website when you want to configure you computer you have complete care button with the processors on one computer.
Here is the main problem:
On several you have problems with the Vista upgrade.
For instance if you want XP pro and upgrade to Vista Buisness you can't, you have to select the XP family to Vista Basic?
For instance with the inspiron 1501, I can't have the Upgrade for Vista at all.
For the XPS1210 If I select XP Pro I need the vista Basic upgrade for XP family?
There are similar problems all over the laptop section of the french page.
DELL-Aaron W
311 Posts
458
0
Posted January 22nd, 2007 20:00
There should be a "feedback" button at the bottom of each page where you can provide feedback or report problems. I checked the main French sales page, there is a link called " Commentaires" , that should work.- Thanks,
I feel like "Goofy" not noticing it, my brain was stuck on "Must contact Dell"
And was trying hard to find a way with the Contact.
It has a small animation as well. How did I not see it?
If I had only been on the page once I would understand, but I've been checking the prices for weeks, waiting for them to drop.
I have used the feedback to let them know a couple of problems they have on their pages.
Maybe soon will I be able at last to have my late Christmas and Birthday present.
DeeWox
3 Posts
458
0
Posted January 22nd, 2007 19:00