Hi Jerry,

I did some research on this and found that it is desktop program that allows you to control the updates and messages you receive from software makers who use the Update Service. You can uninstall the Java version installed on your computer and re-install the updated version. For more information on this, you can refer to links: http://bit.ly/flRbKP and http://bit.ly/rqwcLi  

You may also check link: http://bit.ly/IpJkHH

Hope it helps. 

Thank you for responding.

I have gone to one of the websites you quoted and followed the instructions but the Insall shield update manager is not listed I tried looking for InstallShield,Update Manager and could find anything. I even tried opening it maybe there might be something there I could use to uninstall it safely but I couldn't find anything.

Any further help you can give me will be  greatly appreciated.

Jerry

Hi Jerry,

You may use System restore and restore the computer to the date prior this issue occurred. All the data on computer will be safe but the applications that you have installed after that restore point, you might need to re-install it. 

Open System Restore by clicking the Start button . In the search box, type System Restore --> Click it. If you're prompted for an administrator password or confirmation, type the password or provide confirmation. Follow the prompts to choose a restore point and restore your computer. 

Once you have performed system restore, you can upgrade system to the latest version of Java from link: http://bit.ly/16mrhM

Please reply for further clarifications. 

Thank you once again for your patience.

I have followed the instrucions of how to remove older versions of java and have successfully removed leaving me with one issue and that is my issue with my InstallShield Update Manager. While I was uninstalling the java I got the error message Error 5. If I uninstall it again will I not again have the issue of my InstallShield Update Manager?

My question is if I install updated version of Java will this solve my issue? If I install an updated version of InstallShield Update Manager will the updated version automatically look for older versions and uninstall it and might this be the solution to my problem.

Jerry

Hi Jerry,

Easiest way out would be to do a System restore. You may follow the steps given in previous post to restore your computer to previous date before this issue began and then install the latest version of Java. 

If you want to isolate the application causing this issue, you may perform a clean boot and check the start up programs and services. For more information on this, you can refer to link: http://bit.ly/Vi0QXe  

Please reply for further clarification. 

All these steps seem straight forward but as I am not as confident as I would like with computers I would like to stay away from the clean boots etc.

So my final question is do I really need the InstallShield Update Manager? I am going to go ahead and download and install the latest version of Java.

Thank you for all your help and patience.

Jerry

Hi Jerry,

Some of the applications need update manager to display the updates. Through the Update Manager, you can: 

• Find out what updates and messages are available. 
• Select the programs you want to get updates and messages for. If you unselect a program, you can disable your application from automatically checking for updates. 
• Show or hide updates and messages.

I would recommend you to install the latest version of java and see if the issue persists. 

Please reply in case you have any further clarifications. 

Chinmay S

I must apologize for all my questions.

I understand that there two versions one for  64 bit and one for  32 bit operating systems. I have a 32 bit operating system. Where can I find the right one for my system or is the update listed for  both types of system. I just went to the website and found that the latest version is version 7 update 13.

I found this update at the following website address: www.java.com/.../windows_ie.jsp. Is this correct.

Jerry

Thank you for all the patience you have given me.

Jerry