Announcement Banner
UNSOLVED

wrtipton

updated

22 years ago

W

wrtipton

4 Posts

0

2877

January 31st, 2005 02:00

microsoft outlook is hosed

When I attempt to open micorosft outlook, the following error message occurs.. please help
error signature
appname: outlook.exe
modver  2004.1.4.17
appver 10.0.2616.0
offset 00016308
mod name msouplug.dll
The only thing different that I have done is uninstalled norton and installed mcafee virus protection.  ever since i have installed mcafee, i have not been able to use outlook.  what can i do because i like microsoft outlook.
  • wrtipton

    4 Posts

    143

    0

    Posted January 31st, 2005 03:00

    Steve - Thank You very, very much.  This fixed my problem.  i have spent so much time looking elsewhere like microsoft website for fixes, updates. etc etc.  Thank You!!
  • volcano11

    2 Intern

    •

    27973 Posts

    143

    0

    Posted January 31st, 2005 03:00

     I have noticed more and more lately that unisntalling Norton products does not competely uninstall all kinds of things that result in problems like this.  See if you still have the folder - C:\Program Files\Common Files\Symantec Shared\Antispam  and if so, find the file msouplug.dll and rename it to msouplug.old, and see if that solve the problem.
     
    Steve
  • JRosenfeld

    2 Intern

    •

    4383 Posts

    143

    0

    Posted January 31st, 2005 21:00

    The other thing you can do (could have done), In MS Outlook, Tools, options, other tab, advanced options, addin manager, if there is an entry corresponding to the Norton item uncheck it, click OK. Also check the COM- addins in case it is there instead.