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srs4154

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22 years ago

S

srs4154

19 Posts

0

7834

November 20th, 2004 03:00

MSVCRT.DLL

I am running XP SP2 on a Dell Dimension 2400 and if I try to open any Windows folder I receive this error message: 

Windows Explorer has encountered a problem and needs to close. We are sorry for the inconvenience.

The data contained in the error report is as follows:

AppName: explorer.exe AppVer: 6.0.2900.2180 ModName: msvcrt.dll
ModVer: 7.0.2600.2180 Offset: 00037fd4

I have tried extracting msvcrt.dll by using the Recovery Console, renaming msvcrt.dll in other folders and copying msvcrt.dll to the systems folder, all with no success.

Help from anybody would be greatly appreciated.

Thanks.

  • maxd

    2 Intern

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    2434 Posts

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    Posted November 20th, 2004 18:00

    Run AdAware and Spybot and see if anything comes up.

    Do you play online games, eg bridge ?

    Message Edited by maxd on 11-20-2004 03:51 PM

  • srs4154

    19 Posts

    532

    0

    Posted November 20th, 2004 20:00

    Thank you for the suggestions.
     
    I have run Ad-aware, Spybot and Mcafee and deleted/quarantined suspicious findings, and the problem still exists.
     
    I do not play any online games.
     
     
  • maxd

    2 Intern

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    2434 Posts

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    Posted November 20th, 2004 23:00

    I don't appreciate what the offset error signifies in crashing explorer so don't have a brilliant answer. Do you have any programs/driver that have a version of msvcrt.dll running when explorer crashes ?

    If so, prevent it from running using the msconfig command and uncheck it under the Startup tab. You may want to run the SFC to replace any deleted/quarantined system files. The command from Start/Run is:

    sfc /scannow (note space)

    If you are familiar with registry editing change the value of sfcdisable from 0 to 4. Do this only if when running this command you get a prompt to insert your XP cd. In which case press "Cancel".

    Do you follow this ?

  • Shebe

    11 Posts

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    Posted November 21st, 2004 05:00

    Hi...

    Not sure if this will help, but here are couple of links (you might have to C&P)

    http://v4.windowsupdate.microsoft.com/en/thanks.asp http://www.duke.edu/~dhewitt/tutorials/explorer/explor.html

    Also, if you're using windows explore/internet explorer I'd consider downloading Mozilla/Firefox their browser is awsome.

    Good luck either way, ~S
  • srs4154

    19 Posts

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    0

    Posted November 30th, 2004 02:00

    Thank you for  your suggestion, but it did not work.  The same problem exists!
  • maxd

    2 Intern

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    2434 Posts

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    Posted November 30th, 2004 17:00

    Do you get this in Safe Mode ?

    As another user ?

    Do you have Kazaa or other file-sharing program installed ?

    You've done a full AV scan ?

    Have you disabled the XP firewall ?

    Go offline and disable all startups, reboot. Any difference ?

    When you do a search on your computer for that file, what other programs (eg printer driver) use a version of msvcrt.dll ? 

  • srs4154

    19 Posts

    532

    0

    Posted December 1st, 2004 13:00

    I reran Ad-aware and deleted suspected files and folders and now I am able to open the Windows folders.

    Thank you for your assistance.