One possible reason help menus fail to function is that you have a Visual Basic Script virus such as the VBS/Redlof. This particular virus is extremely difficult to remove since the HTM files it infects cannot be healed (only quarantined or deleted).
Of course, the problem should not occur after a clean install of Windows XP SP1.
I would recommend that you uninstall/reinstall the Dell Support Tools since these integrate with the Windows XP help and troubleshooter. May be where the problem lies.
tgsmith
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Posted May 19th, 2006 09:00