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bbbacheller

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21 years ago

B

bbbacheller

2 Posts

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1244

November 15th, 2005 13:00

no programs start up on XP

I've got a brand new Dell Dimension E510, Media Center XP, but about one minute after windows loads, if I click on an icon to start a program, it doesn't load! Internet Explorer, Firefox, or any other program on the Start Menu, the computer just "thinks", and then stops thinking, no hourglass. But no programs work once this happens. It doesn't freeze, b/c the mouse works, but I can't use any programs! So I have to restart the computer to try again. The first minute works, but after that it's over man.
Help, anyone?
  • R

    RoHe

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    Posted November 15th, 2005 17:00

    Since you've already installed software on this new system, that could be the problem. Back up your personal files and use the Dell/Symantec PC Restore (ctrl-F11 at boot) to set the system back the way it was shipped from the factory. If it works ok that way, then something you installed caused the problem. Install the new apps one at a time and make sure each one works properly before installing the next one.

    If doing the PC Restore doesn't fix it, and you're still within first 21 days from Dell's invoice date, not the date the PC actually arrived at your door, I'd tell them to take it back and send a new one. You'll have to be insistent, but their policy is supposed to be total satisfaction within 21 days or they'll replace it at no additinal cost to you.

    Ron

    Message Edited by RoHe on 11-15-2005 11:33 AM

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