UNSOLVED
Norton Internet Security Versus Internet Explorer
Recently I downloaded lots of Windows updates that were overdue, starting with Service Pack 2. Then I installed Norton Internet Security (Firewall + Antivirus)2005 to replace an older version. Now I cannot connect to the internet with Internet Explorer. The open window just gives a non-connection error message. I -can- connect with Mozilla Firefox. I need both browsers, and I certainly need IE. When I turn off the NIS program, then IE connects, so that's got to be it. Please let me know what to do ( in easy step-by-step language). (I wasn't able to find an answer in NIS or the Symantec website.) Thanks.
543
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Posted October 14th, 2005 15:00
vihana,
SP2 automatically activates the Windows Internet Connection Firewall (ICF). If this is active at the same time Norton's firewall is running the two will conflict and cause connection problems. Go to Start|Control Panel|Security Center and turn the ICF off (or disable Norton's firewall). Either one will provide the security you need.
543
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Posted October 14th, 2005 17:00
check your firewall settings inside nortons firewall,you may have blocked I.E. access to the net,just click on internet explorer on the firewall page and remove it, next time you start I.E. norton will automatically set it's firewall to auto.544
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Posted October 15th, 2005 02:00
I downloaded Norton Internet Security 2006 the other night and ever since then I have had lots of problems. Mainly with Internet Explorer. I can access my email and get to most websites ok. However the ones that I really use on a daily basis take an incredibly long time to load if they ever load at all. I have tried removing Norton and then reloading. I have tried all of the "fixes" that I could find. I have cleaned out all of my temporary files as well as the history file. I have added the websites as exceptions. I even called my ISP to see if they had any ideas and they referred me to Norton. So I then called Norton only to speak to someone that could barely speak or understand English and had to read all suggestions to me from a script. When he couldn't help, he said that he was sending me the "solution" in an email. I feel like he only did this to get me off the phone because he had no idea how to help. He said the only other thing to try if the link in the email didn't work was to contact Dell and ask for a system restore.Does anyone have any ideas on how to fix this? I am frustrated and aggravated. Any suggestions would be most appreciated.Thanks!544
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Posted October 15th, 2005 10:00
When Norton is correctly installed, it will disable the windows Firewall. Normally there is no need to deactivate it per hand.
My only tip is, deinstall Norton.
544
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Posted October 15th, 2005 20:00
Thanks to those who replied.The Windows firewall was turned off. That wasn't an issue.I got an email reply from Symantec that gave me some leads and the knowledge-base webpage is a little useful. It refers to allowing scripting and active-x for IE and also sends you to the firewall rules. So I searched thru all the Security settings and changed some and opened the firewall rules. IE was set as okay but I "redid" it. Then, to my joy, IE worked. I cannot say which tweak made it work.Aside from taking a lot of ram, I think Norton Internet Security is a good product.Here's the info from Symantec. The website link is the useful part. Not excellent, but may help you.I understand from your message that you are unable to access Internet with Norton Internet Security (NIS) 2005 enabled. I understand your concern regarding this issue. This can occur due to following reasons: 1. NIS is set to block all Internet traffic 2. Security risks are blocking Internet access 3. Using the Child or Restricted account as your NIS startup account 4. Non-default program settings are blocking Internet access 5. Privacy Control is blocking Internet access 6. Ad Blocking is blocking Internet access Please refer to the document provided below, which provides step-by-step instructions that you need to follow in order to resolve this issue:Title: 'Cannot access the Internet after installing Norton Internet Security or Norton Personal Firewall 2005 or later' Document ID: 2004093013325136 > Web URL: http://service1.symantec.com/Support/nip.nsf/docid/2004093013325136?Open&src=con_ols_nam544
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Posted October 15th, 2005 21:00
Sorry for your trouble and frustration with which can empathize.Please look at my latest post where I tell how I solved the problem. There's a link from Symantec which may help you.Also, have you tried simply turning off the firewall--to check if that's the problem?I had done that, as I said in my first post, and it was.Best wishes.544
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Posted October 15th, 2005 23:00
Thanks for the advice. I removed all Norton files. I have run defrag. I have emptied my temporary folders. I have cleared the history. I have cleared the cache. I have performed a system restore to a date previous to having all of these problems. I have rebooted several times.
However, I am continuing to have problems only with certain websites. Some websites pull up immediately. Others take 5 - 10 minutes to pull up or don't pull up at all.
I talked to my ISP support and they suggested reinstalling internet explorer. However, when I try to do that, I get a message that says it cannot as I am already running a newer version.
I don't know what else to do or try. Does anyone have any suggestions? Please...
Thanks!544
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Posted October 16th, 2005 05:00
(1) Download the web browser called Firefox. It will have no affect on Internet Explorer one way or another. Get it from www.mozilla.org
I use it most the time except when Internet Explorer is essential, such as, when getting a download from Microsoft.
Then after you download it, download the recommended "plug-ins" from the Mozilla website.
After you do that, I'll bet you'll be able to access your websites.
Do install the Norton security. It's necessary to have this protection.
If you have a Norton firewall, then your Windows XP firewall has to be turned off.
I'm sure the Firefox browser will have no conflict with Norton.
(2)To help with the Internet Explorer problem, go to Start > COntrol Panel > Internet Options and click on the Security Tab. For the things listed there, look for items that may affect IE. You can right click on an item to get ("What's this?" with answer) descriptions of them. Change settings--but note what you do in case you want to put them back. (Or you can always click on the Default settings button to return everything.) Then click on the Advanced Tab and do the same for what is listed there.
Some websites need more plug-ins--Active X, Java.
(3) Did you go to that Symantec link I gave above? Please do that. It's useful. But you'll have to reinstall the Norton program.
Best wishes.155
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Posted October 16th, 2005 21:00
Oakbreeze,is parental control on,it shouldn't be for an adult,and is you account type listed as supervisor or child.Thru norton that is.Parental control thru norton slows everything down it has to see if it's o.k. first before page opens.
mattberlin_b20d65
50 Posts
543
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Posted October 14th, 2005 09:00
Hallo vihana,
with my old win98SE i have had the same Problem. Norton was responsible. On the support side of symantec there was a workaround to uninstall symantec complete from your system.
After i had this done, i must reinstall ie6 and Office. Then all functions well and no data loss (Favorites, Documents etc.)
Over serveall years i permanently have had problems with Norton Security so i deside to delete all an never use this ressource eater again. NIS makes a rabbit to trutle in speed.