Try a system restore to lets say yesterday if you just did this today.  I would suggest you go to Roxio's website to see if that version is compatible with XP.  There are issues with some versions.  Kip

I hesitate to help here cause I don't quite understand but I would try System Restore first off. If you could locate the temporary folder where EZCD was using for the install process. Work your way to the C:\Windows\Temp folder and delete any and all files found in there.

Did this software come with your current CDRW ?; are you sure it wasn't already installed ? Please clarify the purchase history of computer and Roxio.

If you upgraded from Win98/Me to Windows XP and didn't uninstall any older incompatible software such as the older Adaptec Easy CD Creator (any Adaptec version) that could be your problem. 

Roxio Easy CD Creator 5 or 6 is Windows XP compatible.

There is a manual procedure to remove any Roxio/Adaptec from the PC (clean it out) so you can install the Windows XP compatible version.  However, once you do get it installed you will need to download and install the latest Roxio updates before you use it.

ADDED: Refer to my uninstall instructions in this other forum thread.  http://delltalk.us.dell.com/supportforums/board/message?board.id=sw_winxp&message.id=99174

Message Edited by fireberd on 12-20-2003 04:08 PM

Also ROXIO has update for EASY CD CREATOR (BASIC & PLATINUM) to version 5.3.5  for XP
1st you have to Install CD version.
http://www.roxio.com/en/support/ecdc/ecdc_basic_xp_updt53.jhtml;jsessionid=LORRAFG4PUSATLAQAMHRVQVMCACAWIV0
For info use below link & scroll down to Basic for XP
http://www.roxio.com/en/support/ecdc/software_updatesv5.jhtml

Atl.dll is system file. To put a good copy back go to Start/Run and Enter this command:

sfc /scannow(note space); put in Xp cd if promted

That should fix that and you may be able to run System Restore now. If you haven't done so already, go to Start/Programs and if you see the Roxio software uninstall it. (If it's not there it may show upp in Control Panel/Add\Remove). Reboot. Do this before you run the sfc command or SR.

PC was purchased from Dell originally with ME as the OS. We rec'd the XP upgrade directly from Dell & the Roxio CD came with that.  I just spent over an hour on the phone with someone from Dell. He's suppose to be calling me back. He kept trying to get it to start up with F8 so he could do a restore PC didn't want to do it. Anyway, since that time I found a way to do a System Restore through the Help screens. Every time I try to do it it says it can't because it's missing ATL.DLL. After I hit ok about 50 times it attempts to go through anyway & let me pick a previous date to restore to. However, the restore has been unsuccessful for the last 3 dates I've picked & I keep getting the ATL.DLL error message. We've completely unplugged the PC & done a cold boot ~ it still recognizes somehow that it's in the middle of an install & won't let me uninstall through Start/ControlPanel/AddRemovePrograms as it says an install is still in progress. Other ideas? I would sure appreciate them at this point. Can't get into Outlook Express, can't print, nothing now....Please advise!

maxd - we were prompted & put in the XP cd. Now, what do we select on the "what do you want to do?"The options are "Install XP", "Install optional windows components", "Perform additonal tasks", or "Check system compatibility"? Thanks so much for your help!!

I don't see Roxio or Easy CD Creator on Start Programs. The strange thing is that I don't see it on Add Remove Programs either though - I wonder if the system restores I did do were partially successful (if that's even possible). I'm doing the sfc /scannow on Start/Run. I get the window saying "Please wait while Windows verifies that all protected Windows files are intact and in their original version" I don't have a status bar or anything & it's been up for a few minutes...should I expect this one to run for quite a long time?

Try this. Put the XP cd in and then run the sfc /scannow command again. It'll take 25-40 minutes on your system so you might have aborted it early. (There is a registry edit-I don't have it handy-that will show you the progress bar.)

PS This is the Registry edit. Backup (Expot) your whole registry to C:\ before you attempt any editing on your registry.)

System Key: [HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows NT\CurrentVersion\Winlogon]

Value Name: SFCShowProgress

Data Type: REG_DWORD (DWORD Value)

Value Data: (0 = disabled, 1 = enabled)

Message Edited by maxd on 12-20-2003 07:21 PM

If Outlook had no problems before I believe it will work once we've made the corrections to System files and got that uninstall done. That may be tricky, ie over my head. I was hoping someone more knowlegable would jump in with a quick definitive fix. Here's hopin'.