Scanned for malware lately?

 

You can try installing User Profile Hive Cleanup Service, free from Microsoft.

 

Is it possible the other user account(s) got deleted or corrupted? 

 

Ron 

I have run every anti virus program I have...is there something I am missing? It seems more like a setting or something. I read about problems with the system not being able to actually log off - like something is still running that prevents it from logging off completely??  The other users on the computer are still listed, as I can see them if I go in through Control Panel...I just can't get to them.

Antiviral software isn't always the same as anti-malware software. Have you scanned with Adaware and Spybot Search & Destroy (both free)?

 

Install the User Profile Hive Cleanup Service, reboot and see what happens.

 

Ron

 

I had already used AdAware, and just ran Spybot S & D...still no luck. I downloaded the User Profile Hive Cleanup Service and ran it, also, although I'm not quite sure it worked correctly. Is it supposed to actually add a program that I will see when it is done, or does it just run once "behind the scenes"? I ran it a few times, it goes very quickly, but then there is nothing to open up or go back to...is that how it should work?  From what I have read, it seems like this is the fix I need, but it still isn't working. 

When you clicked on that downloaded file, User Profile Hive Cleanup Service should have been installed as a permanent part of XP. It loads with XP every time you boot and works in the background to facilitate log-off and shutdown issues.

 

If you want to verify that it's installed on your system:

click start>run

type in: services.msc

click ok

Find User Profile Hive Cleanup on the list that appears. Double-click it and then click General tab. Verify that "startup type" is set to Automatic. If not, change it to Automatic, click OK back to desktop and reboot.

 

What version of XP are you running?  What service pack (SP2, SP3)? What model PC?

 

Ron 

 

 

I checked the program as you said, and it was set to automatic.  I am running XP Professional, Version 2002 with Service Pack 3 installed.  It is a Dell Dimension 8400, 4 CPU 3.40GHz.

Any other suggestions??  Thanks so much for your help so far.

Does this happen will all users or just with one?

 

If this happens with all users and just started recently, you could try doing a System Restore.

Click start>help & support

Click "Undo changes..."

Follow prompts and pick latest date before this problem first started.

 

Personal files will be ok, but you'll have to reinstall any XP updates originally installed after the date used for the restore.

 

Ron 

Hi Ron - I just solved the problem! For some reason "Client Services for NetWare" was blocking the ability to log on other users.  Once I discovered this, I searched and found this link:  http://xperiencexp.blogspot.com/2007/03/client-services-for-netware-has.html  I followed the instructions and my issue is solved. I don't know how that happened in the first place, so hopefully nothing else will go wrong from here on in, but for now I'm good.  Thank you for trying to help me out...I appreciate the support. If I have an issue in the future I'll be sure to look you up!

Thanks - Beth

Glad you solved the problem. And thanks for posting the fix, in case somebody else goes through the same thing.

 

Ron