Damaged LCD panel, replacement options?

Question

If the TFT matrix LCD panel glass is cracked, are there compatible replacements available?

DELL-Chris M · Answer

Dell does not repair monitors or sell monitor internal components. We exchange them while still inside the purchased warranty period.* If you purchased the still inside warranty period monitor directly from Dell, read this* If you did not purchase the still inside warranty period monitor directly from Dell, you need to first fill out the monitor Service Tag number Ownership Transfer formThe above exchange policy does not apply in the cases of customer caused damage, like an accidental scratching of the LCD screen, if you dropped the monitor off of the desk, or damaged the monitor while moving it.Once outside of the purchased warranty period, or it was customer caused damage, you would have to seek a local Monitor/TV repair center to see if they can disassemble the monitor and diagnose the defective internal component. Then look for the internal component on 3rd party sites. Note, the cost of diagnosis and repair might outweigh the current used market value of the monitor.

Simon 11 · Answer

Thank you for your reply. So only the design is on Dell's side. Manufacturing et al is outsourced far away. Feels sad to see big names caring more about profits and less about electronic waste created by shortening their product lifecycle.

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