UNSOLVED

Tommieking

updated

19 years ago

T

Tommieking

1 Rookie

•

110 Posts

0

20923

March 5th, 2008 07:00

Windows can't stop "generic volume" device

I don't know why everytime I try to safty remove my external hard drive from my e520 computer with windows vista it pop up a warning "windows can't stop your Generic Volume device because it is in use. Close any programs or windows that might be using the device, and then try again later."  But I sure nothing in use and when I try remove it from the use socket, windows will shut down itself! The same external hard drive using in my Inspiron 8500 notebook with windows xp is ok. the safty remove usb mass storage device is working.

I wonder what go wrong and how to fig it?

 

-Inspiron 8500:
P4 2.5Ghz
1GB DDR RAM
60gig Ultra ATA HD
64MB NVIDIA GeForce FX Go4200
100Mb Ethernet
15.4" Wide Aspect Ultrasharp WUXGA

-Dimension E520
Core 2 Duo E6400 2.13 Ghz
256MB NVIDIA GeForce(R) 7300LE
250GB SATA 3.0Gb/s Hard Drive
2GB NECC Dual Channel DDR2 533MHz SDRAM
22" Entry Wide Screen Flat Panel LCD Monitor
BIOS DM061 2.4.0

  • alot4u

    2 Intern

    •

    253 Posts

    865

    0

    Posted March 5th, 2008 09:00

    Try this update from microsoft

    Look here and download

  • Rebel9

    1 Rookie

    •

    2856 Posts

    865

    0

    Posted March 5th, 2008 12:00

    Do you have any backup or imaging software installed which uses your external drive as a destination for backups? Some of these applications have services running which "trick" Windows into thinking that the external drive is in use. Have a look at the running services and see if any of these might give a clue. On a few of my systems, I have to stop a particular service, then "safely remove hardware" and then start the service again.

  • Tommieking

    1 Rookie

    •

    110 Posts

    865

    0

    Posted March 6th, 2008 05:00

    After down load and installed the windows update, it became sometime work and sometime not work but better then before. It not work at all before!

     

    Thank

     

    -Inspiron 8500:
    P4 2.5Ghz
    1GB DDR RAM
    60gig Ultra ATA HD
    64MB NVIDIA GeForce FX Go4200
    100Mb Ethernet
    15.4" Wide Aspect Ultrasharp WUXGA

    -Dimension E520
    Core 2 Duo E6400 2.13 Ghz
    256MB NVIDIA GeForce(R) 7300LE
    250GB SATA 3.0Gb/s Hard Drive
    2GB NECC Dual Channel DDR2 533MHz SDRAM
    22" Entry Wide Screen Flat Panel LCD Monitor
    BIOS DM061 2.4.0

  • alot4u

    2 Intern

    •

    253 Posts

    865

    0

    Posted March 6th, 2008 07:00

    Glad to hear that

    And try defragment, check for errors too, it will be better 

    Good Luck 

     

  • Bkye

    19 Posts

    865

    0

    Posted August 22nd, 2008 15:00

    Hi - can you tell me if I need this update to solve this problem if I have the vista sp1 update? In other words is this included on vista sp1 macines already?

    Thanks

  • alot4u

    2 Intern

    •

    253 Posts

    865

    0

    Posted August 22nd, 2008 21:00

    I don't no its included in sp1 or not

    But I 'm using sp1 and downloaded this update too, every thing goes fine, no problem

    But I'm using program called Unlocker, its good for USB problems

    You can download it from here

     

    Good Luck

     

  • Bkye

    19 Posts

    865

    0

    Posted August 23rd, 2008 15:00

    Thanks for your reply. I used unblocker and it doesn't show any active processes. I have done a restart and its stopping ok for the moment. If it starts again I will download the update and try it. Best wishes