Solved!
Go to SolutionGetting Service Tag from Serial Number
We've got a number of thin clients, and using the Wyse Device Manager I get the serial number from them.
However this is not a valid service tag to log a Service Request with.
These machines are distributed over a wide area & there is not always someone at the site who could pick up the machine & try to find the sticker (which, there sometimes isn't one).
How can I get the required service tag?
Cheers,
Ed
Go to the Dell Warranty page http://www.dell.com/support/home/us/en/04?app=warranty and enter the serial number from your Wyse thin client. This will provide you with the Service Tag for your device.
in my opinion this is total nonsense to have serial numbers and service tags to identify the product. What is so wrong in having only serial numbers?...now lot of people is having problem to find service tag and they can not identify it online by having serial number. You can not not open a service request...you can not do anything with having only the serial number info...and on top of that you can't contact anyone by mail or chat because there is no email contact info anywhere and for chatting with some human being you need to have a service tag...total nonsense
EdMo1
3 Posts
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Posted June 15th, 2018 02:00
Found it!
From here:
http://www.dell.com/support/contents/uk/en/ukbsdt1/article/product-support/self-support-knowledgebase/locate-service-tag/wyse
Note: In addition the Service Tag can be identified from the Wyse Serial number (BIOS) or Wyse “SID” on the label ( xxxAyyyyyyy). In both instances if the 4th character in the Wyse Serial number/ SID is “A”, then the last 7 digits of the serial number will be the Dell Service Tag.