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jrounkles

updated

11 years ago

J

jrounkles

3 Posts

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20854

February 29th, 2016 09:00

Update Error

I have a handful of WYSE D90D7 thin clients that fail on updates. Their image is identical to the rest of the deployment. The error message that I receive in WDM is "No Return Status From and In-Progress Update. Update Moved to Error". The update does not show up under Deployed Package but shows up as successful under the Report Manager for that update. The updates I am applying have been downloaded from the WYSE Patch/Updates site and work fine on the other D90D7 machines. Any idea why some would fail while others are fine

  • gkinvig

    1 Message

    1091

    0

    Posted March 26th, 2017 22:00

    Hi, Did you ever get to the bottom of this? I am having the same issue now. Thanks!

  • jrounkles

    3 Posts

    1091

    0

    Posted March 27th, 2017 06:00

    Believe it or not, I did not receive any assistance from Dell on this question. I have not been able to resolve the issue. I have found that their support for Wyse thin clients is extremely lacking.

  • RMontalvo

    2 Intern

    •

    560 Posts

    1091

    0

    Posted March 27th, 2017 09:00

    Can you please verify the following information:

    1- WDM is at least at version 5.7.

    2- The HAgent is updated "BEFORE" you update the image.

    If you can provide details on the version of WDM and the firmware version it would be greatly appreciated.