Dell Command Update failed to install audio drivers
Hello,
I have a Dell XPS 15 9560. I run Dell Command Update and it fails to download Realtek Audio Drivers. Apparently it can't download them from server. Other updates went fine.
A log snipet I got from exporting the logs from Dell Command Update:
Diagnostic2019-02-11T16:32:26.9749174+02:00Download Execution Completea641e41e1f1542adbd9c6b2acd88a40fdownloads.dell.com/FOLDER05358866M/1/Realtek-High-Definition-Audio-Driver_MMPPP_WIN_6.0.1.8569_A13.EXEErrorUnable to connect to the remote server50
Thanks for posting. Apologies that your system is not performing as expected.
Have you tried installing the driver without the Dell Command Update? Please go here and follow the instructions.
If you still require assistance and the system is under warranty, you may contact me privately. Be sure to include your personal information (name, address, telephone, email) and your computer's service tag number in your message. Thanks.
If there is no warranty, then you could contact our Out of Warranty team to get a quote for a paid service request.
Dmitri Trofimov
5 Posts
4211
0
Posted February 21st, 2019 02:00
So problem went away at no additional actions from my side. Seems like the engineers at Dell have fixed the server issues.
Thanks!