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DoubleU
updated
5 years ago
2 Posts
0
445
September 14th, 2021 04:00
Hi,
I'm having an issue with a Dell laptop. If I try to start it up by just pushing the start button it keeps showing the Dell logo, but when I startup and press Esc it will startup normally.
Anybody who has a solution?
Thanks!
Responses (3)
Solutions (0)
LSUFAN51
6 Operator
•
6519 Posts
26687 Points
367
Posted September 14th, 2021 11:00
Please list Dell model number and version of windows. Ex: Dell XPS 9530, windows 10
If you don't know, click on the link below, the Dell utility should identify your Dell model number in right side of the screen.
Support | Dell US
In meantime, run Dell Diagnostic tool to check the Hard drive and Hardware within the computer. You could do this by following steps in link below:
Dell Diagnostic Tools to Diagnose and Fix Hardware Problems on Your Dell Computer, Tablet, or Servers | Dell US
XPS_Man
7 Practitioner
2448 Posts
11950 Points
365
Since you have posted this in XPS forum, assuming you have an XPS
Start by disabling
Fast startup.
Resetting BIOS to default
348
Posted September 14th, 2021 23:00
The model of the laptop is XPS 13 9333
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Drivers & Downloads
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LSUFAN51
6 Operator
•
6519 Posts
•
26687 Points
367
0
Posted September 14th, 2021 11:00
Please list Dell model number and version of windows. Ex: Dell XPS 9530, windows 10
If you don't know, click on the link below, the Dell utility should identify your Dell model number in right side of the screen.
Support | Dell US
In meantime, run Dell Diagnostic tool to check the Hard drive and Hardware within the computer. You could do this by following steps in link below:
Dell Diagnostic Tools to Diagnose and Fix Hardware Problems on Your Dell Computer, Tablet, or Servers | Dell US