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SosaButter
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3 Posts
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7156
December 2nd, 2019 15:00
Dell XPS 13 Ram Issues
My Dell XPS 13 9370 won't turn on, flashes 4 white then 2 amber. Looks like this means I have ram issues. I've read some people have been able to just clean their existing Ram to solve similar problems, would this be an option for me or should I just replace the ram now? Either way, what do I need to unscrew and open the laptop?
Thanks,
Andrew
6220
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Posted December 2nd, 2019 15:00
That light sequence does indicate a RAM problem. Unfortunately the RAM in that system is non removable. So if it is indeed a RAM problem it would mean replacing the motherboard. Look at this link for more information.
I am not a Dell employee...I am forum volunteer
Serious work on an E5430 and constantly building and working on an i5-6500 Desktop
6206
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Posted December 2nd, 2019 20:00
Ive had other issues with this one in the past, sounds like a big investment for a laptop that may not last a ton longer. So looks like it might make more sense to get a new laptop?
6167
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Posted December 3rd, 2019 09:00
got the dell as a gift, will try to get what i can selling it as is and look for a new unit, thanks.
6165
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Posted December 3rd, 2019 09:00
Glad I could help out!
I am not a Dell employee...I am forum volunteer
Serious work on an E5430 and constantly building and working on an i5-6500 Desktop
JOcean
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12621 Posts
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69453 Points
6180
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Posted December 3rd, 2019 04:00
Looking at the cost of motherboards here, around $230-450 (and they are refurbished not new), plus the labour to install the part you could easily be around double that by the time the unit is repaired. I am assuming that you are out of warranty? It's unfortunate since the laptop does not appear to be that old. If you do go to a new unit, and it's looking like that may be the way to go, make sure you research the product a bit. For instance be sure that the RAM can be removed, upgraded, replaced, etc.
I am not a Dell employee...I am forum volunteer
Serious work on an E5430 and constantly building and working on an i5-6500 Desktop