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MariosLambis
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January 20th, 2020 04:00
Dell XPS 15 9560 Amber Light Blinking
Hi everyone,
I am a student at college and a film-editor who uses his Dell Xps 15 9560 on a daily basis for work. Recently, my laptop has started flashing amber lights and each time i remove the charging cable it shuts down. I try to turn it back on but, no luck. This is very frustrating as I can't take my laptop to classes anymore or work on-the-go. Please help.
15 people also have this problem
Responses (59)
Solutions (0)
Run the battery diagnostics on your system or open up an Administrative Command Prompt screen and enter the following:
powercfg /batteryreport /output %USERPROFILE%\Downloads\BatteryRpt.html
[You can just copy and paste the above into the Command Prompt line]
You will get a battery report in HTML format (open it with your browser) in your "Downloads" folder.
JohnD
Exactly same problem here. Everything was fine one day and the next day the battery doesn't hold any charge at all anymore. Blinking orange light and shuts down when cable is removed.
I've run the diagbostics which gave the following
Error code: 2000-0132Validation: 73590This indicates a battery malfunction. I contacted Dell and they said my pro-support warranty won't cover it as batteries are supposed to have a life time. I agree batteries are expected to slowly get bad with time, but this is not what happened here. It went from fully functional to not holding any charge from one day to another.I think the fact that many people are having the same problem more or less simultaneously indicates this is possibly a design flaw.I had the same issue with a Dell XPS 9560 which occurred right after doing an update. I called Dell and they say the battery is not covered under the additional warranty I purchased. I can understand battery life being finite. But it should not go from absolutely fine to dead as a result of the BIOS update released on June 19, 2020.

JOcean
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Posted January 20th, 2020 05:00
That sounds like a bad battery indication and more so since the system shuts down when the adapter is unplugged. In that case the cure is to replace the battery with a new genuine Dell battery. You can run diagnostics and the battery should indicate as bad. At the Dell splash screen start tapping F12 and run full diagnostics. Watch for battery errors.
I am not a Dell employee...I am forum volunteer
Serious work on an E5430 and constantly building and working on an i5-6500 Desktop