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MariosLambis

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MariosLambis

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January 20th, 2020 04:00

Dell XPS 15 9560 Amber Light Blinking

Hi everyone, 

I am a student at college and a film-editor who uses his Dell Xps 15 9560 on a daily basis for work. Recently, my laptop has started flashing amber lights and each time i remove the charging cable it shuts down. I try to turn it back on but, no luck. This is very frustrating as I can't take my laptop to classes anymore or work on-the-go. Please help. 

  • JOcean

    11 Legend

    12621 Posts

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    Posted January 20th, 2020 05:00

    That sounds like a bad battery indication and more so since the system shuts down when the adapter is unplugged. In that case the cure is to replace the battery with a new genuine Dell battery. You can run diagnostics and the battery should indicate as bad. At the Dell splash screen start tapping F12 and run full diagnostics. Watch for battery errors.

    I am not a Dell employee...I am forum volunteer

    Serious work on an E5430 and constantly building and working on an i5-6500 Desktop

  • Reed_D

    1 Message

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    Posted April 17th, 2020 19:00

    I also have this exact problem. A constant blinking amber light on the charging indicator. When unplugging the charger the computer turns off.

  • adub671

    1 Message

    36248

    1

    Posted April 21st, 2020 17:00

    i too have this problem. Any luck?

     

    just randomly happened one day, my battery was fine before that.

     

    Thinking about opening it to see if the battery is fully connected.

  • Bilal_XPS

    1 Message

    36165

    1

    Posted April 25th, 2020 09:00

    I also observed the same problem today. Does it mean, I have to replace my battery or is it due to the last software update I did on my XPS?

  • johnptd

    1 Rookie

    380 Posts

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    Posted April 26th, 2020 03:00

    Run the battery diagnostics on your system or open up an Administrative Command Prompt screen and enter the following:

    powercfg /batteryreport /output %USERPROFILE%\Downloads\BatteryRpt.html

    [You can just copy and paste the above into the Command Prompt line]

    You will get a battery report in HTML format (open it with your browser) in your "Downloads" folder.

    JohnD

  • azraf

    5 Posts

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    Posted May 11th, 2020 02:00

    same thing is happening with me right now... but it works fine when plugged in .......what should i do ?

    anyone please?

     

  • azraf

    5 Posts

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    Posted May 11th, 2020 10:00

    have u fixed your  laptop bro?

    i am having the same problem from yesterday. 

  • azraf

    5 Posts

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    Posted May 11th, 2020 10:00

    have u tried changing the battery?

     

  • V60AP

    1 Message

    35021

    3

    Posted June 22nd, 2020 20:00

    Exactly same problem here. Everything was fine one day and the next day the battery doesn't hold any charge at all anymore. Blinking orange light and shuts down when cable is removed.

    I've run the diagbostics which gave the following

    Error code: 2000-0132
    Validation: 73590
     
    This indicates a battery malfunction. I contacted Dell and they said my pro-support warranty won't cover it as batteries are supposed to have a life time. I agree batteries are expected to slowly get bad with time, but this is not what happened here. It went from fully functional to not holding any charge from one day to another.
     
    I think the fact that many people are having the same problem more or less simultaneously indicates this is possibly a design flaw. 

     

     

  • Atwoodz

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    Posted June 23rd, 2020 10:00

    I had the same issue with a Dell XPS 9560 which occurred right after doing an update. I called Dell and they say the battery is not covered under the additional warranty I purchased. I can understand battery life being finite. But it should not go from absolutely fine to dead as a result of the BIOS update released on June 19, 2020.