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Dell xps 9350 black screen after Intel driver update
Hi,
First of all, I'm highly dependent on this laptop for work and study. Unfortunately, it became unusable a couple days ago. Some things that happened the day before the screen turned black:
- Windows update to 20H2 (19042.746) (feature exp pack 120.2212.551.0).
- Driver update to DC drivers through the official Intel driver and support assistant (replaced the graphics control software with the new command center).
The morning after, the display went black.
When the display does work: during boot, in safe mode and using the generic Microsoft drivers.
What I tried:
Installing official Dell drivers thought their website: 21.20.16.4664 (A10), 26.20.100.7986 (A15) ==> black screen during install
Last Intel DCH drivers installed though Intel driver and support assistant ==> black screen.
Uninstalling display drivers using DDU software.
System repairs
Multiple system restores to points in time the pc worked fine.
Luckily I can control / troubleshoot my xps using remote desktop software, so I can perform recommended repairs.
System information:
Dell xps 9350
i7-6560U
Windows 20H2 (19042.746)
Latest bios
All drivers up to date using Dell support assist
Any help would be extremely appreciated!
Hi, thanks for your help!
Yes that works perfectly fine (a red, green, blue, black and white screen can be seen). As said in my post, the display works fine in safe mode or with the generic Microsoft drivers.
Lots of xps owners seem to experience this issue lately. The screen works until windows is booted
Here for further updates: https://forums.tomshardware.com/threads/can-intel-integrated-graphics-die-cpu-works-fine.3686062/
Not sure of that will work. From what I could find about this issue which seems to be rather common with this system is that there appears to be some sort of conflict between the BIOS and/or chipset and the Intel driver. Here is what one person had to do to fix it:
"The only way I found to get around this was to wipe, re-install Windows and get the latest chipset drivers directly from intel before installing any video driver. After that it worked. Dell really messed this one up."
A rather drastic solution.
JohnD
ejn63
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Posted February 6th, 2021 08:00
Will a screen diagnostic run? Hold D through powerup -- you should see a series of test screens appear.