UNSOLVED
GPU not being recognized – NVIDIA Control Panel won’t open
System Information
Lapmargin: 0;">GPU: NVIDIA GeForce GTX 1650 (4 GB)
Integrated GPU: Intel UHD Graphics 630
Operating System: Windows 11 Home 25H2 (OS Build 26200.6899)
Issue Summary
The dedicated NVIDIA GPU (GTX 1650) is not being recognized or utilized by the system.
In Task Manager → Performance, only Intel UHD Graphics 630 (GPU 0) is visible.
In Device Manager → Display adapters, the GTX 1650 consistently shows a yellow warning triangle ⚠️ with error Code 43: “Windows has stopped this device because it has reported problems.”
NVIDIA Control Panel fails to open or is missing entirely.
Games and GPU-accelerated apps only use the integrated Intel GPU.
GeForce Experience detects the GPU but repeatedly offers to reinstall drivers, suggesting a driver or hardware initialization failure.
Troubleshooting Steps Already Attempted
1. Driver Cleanup and Reinstallation
Booted into Safe Mode.
Used Display Driver Uninstaller (DDU) (latest version) to completely remove all NVIDIA-related drivers and registry entries.
After cleanup, installed drivers in this exact order:
Intel Chipset Driver (Dell official package for
<To protect you, your private information was removed from public view. All private data was saved to your private Case. DELL-Admin>
).
Intel UHD Graphics 630 Driver (Dell official package).
Dell-certified NVIDIA GeForce GTX 1650 Driver (v496.49 A09) from Dell Support.
Installation reported Success in Dell logs (
Exit Code 0), but after reboot, Device Manager still shows Code 43.
2. Tried Alternative Driver Sources
Installed the latest NVIDIA Game Ready Drivers via:
NVIDIA official site (using manual model/OS selection).
GeForce Experience (auto-detection).
Installations complete successfully, but the GPU remains in Code 43 state.
GeForce Experience always re-prompts installation after reboot, indicating the driver didn’t actually load.
3. System-Level Fixes
Updated BIOS, Chipset, and Intel Graphics from Dell’s official support page.
Verified Switchable Graphics is Enabled in BIOS.
Power-cycled laptop (disconnect AC, hold power 30 sec).
Confirmed all Windows Updates installed.
Current Behavior
GPU still not functional; Intel UHD 630 handles all rendering.
Device Manager:
NVIDIA GeForce GTX 1650 → Error Code 43.Driver version from Dell package appears installed (31.0.14.9649 / 496.49).
Task Manager: only Intel GPU activity visible (see screenshot).
NVIDIA Control Panel: does not open.
No “3D” GPU load appears anywhere.
Any help would be appreciated.
(edited)
0
0
Posted October 22nd, 2025 12:44
The system uses hybrid video, so the integrated GPU does handle all video, even if it's processed by the nVidia GPU.
Best place to start is by removing ALL video drivers. Reboot and install the Dell Intel GPU driver. Then reinstall the nVidia driver (from Dell - not nVidia).
If that doesn't restore the function of the GPU, chances are it's failing -- which will require a replacement system board.
0
0
Posted October 25th, 2025 11:06
Hi @ejn63,
I followed the exact steps you suggested earlier:
Uninstallation steps:
1️⃣ Uninstalled NVIDIA Graphics Driver 496.49
2️⃣ Uninstalled NVIDIA PhysX System Software 9.21.0713
3️⃣ Uninstalled Intel(R) Arc Software & DriversAfter that, I booted into Safe Mode and used Display Driver Uninstaller (DDU):
Selected “Clean and restart” → NVIDIA
Selected “Clean and restart” → Intel
Reinstallation steps (in this order):
1️⃣ Installed Intel UHD Graphics 630 Driver (from Dell official package)
2️⃣ Installed NVIDIA GeForce GTX 1650 Driver (v496.49 A09) – Dell Support version
3️⃣ Restarted the system
Current status:
The NVIDIA driver installs successfully (no error during setup).
However, in Device Manager, the NVIDIA GeForce GTX 1650 still shows a ⚠️ warning triangle with Error Code 43.
The Intel UHD 630 works normally, but the NVIDIA GPU remains disabled.
NVIDIA Control Panel fails to open.
ejn63
12 Elder
•
31617 Posts
•
155590 Points
0
0
Posted October 21st, 2025 13:19
System model?