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FifeFlyer

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6 years ago

F

FifeFlyer

12 Posts

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817

October 26th, 2020 11:00

Has my battery gone?

I have a G3 3779 17" laptop, just over 2 years old.

 

When I leave it unplugged from the power outlet overnight, it shows a warning when starting up the next day. Something about the DC power not recognised. I can`t remember exactly. It starts no problem so it`s just a bit annoying.

At £1000 for the laptop, I`d expect the battery pack to last a bit longer. Especially when it`s almost never used on battery power.

 

Is the 56WH battery on its way out?

  • LSUFAN51

    6 Operator

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    Posted October 27th, 2020 06:00

     ' Something about the DC power not recognised. I can`t remember exactly '

    ---------------------------------------------------------

    I suspect message says AC adapter type is not determined or not recognized by computer. Check status of the AC adapter in BIOS to see if it's being detected.

    Note: If adapter isn't detected, the computer will continue to receive power but will not charge the battery.

    1. Power off computer

    2. Power on computer, quickly start tapping F2 key continuously until you see BIOS menu.

    How to Troubleshoot AC Adapter Issues | Dell US

    Also, 

    How to Check Battery Health Status on Dell Laptops | Dell US

     

  • AdrianG001

    6 Operator

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    Posted October 27th, 2020 06:00

    Please remove the battery and ac adaptor.  Then press and hold the power button for 15 seconds.  Now wait for 2 minutes.  Please reconnect the battery and ac adaptor and power on the system

  • FifeFlyer

    12 Posts

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    Posted October 27th, 2020 06:00

    I`ll check the internal battery tonight when I get home from work.

     

    Thanks for the link.

  • FifeFlyer

    12 Posts

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    Posted October 27th, 2020 06:00

    Hi and thanks for your help.

     

    I re-posted this in the Inspiron section so it`s being addressed there.

  • LSUFAN51

    6 Operator

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    Posted October 27th, 2020 06:00

    Thanks for letting us know. Look forward to an update.

  • LSUFAN51

    6 Operator

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    Posted October 27th, 2020 07:00

    I see now the other thread you have posted.....

    Battery problem

    You wrote "I tried F2 but couldn`t see anything on adapters. The 130W AC battery is in perfect condition though. It charges just fine"....

    The status of the AC adapter in BIOS should be listed in Battery Information. If you see AC adapter (130W) listed in BIOS and the battery is charging to 100% then it's a good chance nothing is wrong with adapter or battery. 

    Note: Please wiggle the adapter's end while checking the status of the adapter. This step will help determine if indeed the DC Jack is damage. 

    Example:

    Capture.PNG

  • FifeFlyer

    12 Posts

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    Posted October 27th, 2020 07:00

    @LSUFAN51 

    Yes, that`s exactly what I see.

    I disconnected the internal battery and powered it up just fine. It did recognise there was no battery so that`s working fine.

    @AdrianG001 

    Thanks for the help. I`ll try that tonight when I have more time.