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tdfgh

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4 years ago

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tdfgh

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March 27th, 2023 13:00

Please fix your audio driver

The audio was perfectly fine on my 9550. I was very satisfied. However, ever since I changed to 9520, the audio is never the same. The audio was so distorted. No matter what I tried, turned on/off audio enhancement/hardware acceleration or just completely removed waves audio, nothing worked, not until I changed to a generic realtek driver.

Dell, I know for a fact that you tweaked the audio driver in some weird way compared to the older generations. I returned my 9510 last year for the same audio issue. Please change it back. For a $3000 laptop, it's not supposed to have this kind of issues.

  • Jesse L (retired)

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    Posted March 29th, 2023 08:00

     tdfgh

    To receive assistance from Dell support, they need to verify the warranty status and ownership. Click the "Get help now" icon on the right to start a live chat session. Provide to them the private Service Tag and all of your troubleshooting.

     

    Jesse L (retired)