UNSOLVED

Jitterbugging

updated

21 days ago

J

Jitterbugging

1 Rookie

4 Posts

2

13843

May 7th, 2024 09:30

Is Highly Active Topic

Touchpad jittering, lagging, and erratic

Hello, 

I’ve had a problem recently with my XPS 15. When I use the touchpad it will be fine for a few minutes and then start lagging and randomly moving around the screen erratically. I initially thought this was a software issue because shutting the screen for a second or two returns trackpad movement to normal. However, when the trackpad glitches like this, the bottom corners of the trackpad actually work fine. 
so far I have tried: 

  • updating and rolling back NVIDIA drivers
  • Updating the PC
  • Turning off HIDs ability to turn off when not in use/to save battery
  • Checking all drivers are up to date 
  • updating with optional dell trackpad updates 
  • removing GeForce experience 
  • uninstalling all unnecessary external software
  • Reinstalling the OS
  • returning to previous build

I'm about to tear down the laptop to check for a hardware issue. It’s worth nothing that this has been a minor issue off and on for a few months. It then stopped being issue, and now in the last few days the laptop has suddenly become unusable. Is there any advice anyone has on potential fixes? 

Cheers in advance!

<Private data removed from public view. DELL-Admin>

(edited)

  • ajvogel2013

    1 Rookie

    1 Message

    2 Points

    0

    2

    Posted October 19th, 2024 02:00

    I have the same problem on my Dell XPS 9510 Windows11 Laptop. I will never buy a Dell product again. It seems to me that Dell does not care to work through the bugs in there laptops to make sure they work properly before selling them to the public. A new expensive computer should not do this after buying it. The customer should not have to figure this problem out!

  • Danielowski

    1 Rookie

    10 Posts

    3 Points

    0

    0

    Posted August 11th, 2026 19:14

    I had touchpad jittering on my Dell XPS. I put a book below my laptop, such that there was a space for airflow. After a minute, the touchpad got magically fixed. I think it has something to do with the temperature of the laptop or the temperature of the battery.

  • Jitterbugging

    1 Rookie

    4 Posts

    0

    0

    Posted May 7th, 2024 09:32

    Also, forgot to add, external mouse works fine. 

  • ejn63

    12 Elder

    31444 Posts

    155059 Points

    0

    0

    Posted May 7th, 2024 15:18

    First thing to check is the condition of the battery.  Remove the base cover and examine the battery carefully for signs of swelling.  If it's at all swollen, remove and dispose of it immediately, and order a replacement.  It's very common for touchpad problems to be the first sign of a swollen battery.

  • Jitterbugging

    1 Rookie

    4 Posts

    0

    0

    Posted June 8th, 2024 10:26

    @ejn63​ hi, when I tore it down there was no evidence of the battery swelling out of its compartment at all, but I didn’t remove it to check further. I figured if it was swollen it would no longer be flush with the surround of its housing 

  • ejn63

    12 Elder

    31444 Posts

    155059 Points

    0

    0

    Posted June 8th, 2024 10:54

    If the battery is OK, then it's time to replace the touchpad (if your system model allows that;  older ones do). If it's a newer system, it's the keyboard-palmrest assembly you'll need to replace.  You'll need to provide the model number (XPS 9550, 9520, etc.).

  • CaspoXPS15_9500

    1 Rookie

    1 Message

    2 Points

    0

    0

    Posted July 5th, 2024 19:26

    I too have had this exact issue since May, I have an XPS 15 9500, do you by any chance have the same model and have you found a fix yet other than replacing the whole touchpad?

  • frieren

    1 Rookie

    1 Message

    2 Points

    0

    0

    Posted August 23rd, 2024 05:38

    This is an issue for me too, I've heard that the only solution is disabling touchscreen, but I am wondering if anyone has heard of another solution that doesn't require the removal of touchscreen functionality.

    Similar to another user above, an external mouse works fine. Occasionally, the trackpad functionality returns to normal when I restart the laptop, but this is not a guarantee.

    I'm using an XPS 15 9510.

    (edited)

  • Moto017

    1 Rookie

    2 Posts

    0

    0

    Posted October 27th, 2024 15:00

    For anybody that has this similar problem.  I've experience on/off erratic touchpad issues for some years now and was ready to toss this laptop.  After reinstalling windows, drivers, unchecking power consumption boxes, and troubleshooting battery / overheating issues, I may have found the issue that has so far worked for my XPS 9730.  Grounding issues can present with some inconsistent and weird issues and (crossing my fingers) have worked so far.

    https://www.youtube.com/watch?v=4xGq5gmKEAA&t=309s

    I've researched this widespread issue and looks to have had similar problems for years without any fix or real troubleshooting.  Although so far I do not have any other issues, after this laptop goes out, I won't be getting a new Dell.

  • John.F

    1 Rookie

    1 Message

    2 Points

    0

    1

    Posted November 24th, 2024 12:19

    I thought it was me alone. At first Everything was okay but all of a sudden the touchpad started acting weird.

    Will tell ever do something about this?