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Go to SolutionXPS 13 9380, trackpad erratic with jumping cursor and clicks
Hi. All help appreciated. My new XPS has a trackpad which makes it nearly unusable. When scrolling two fingers I frequently get the cursor on the screen jumping to the left. Sometimes things are clicked unintentionally. Never had a problem with a trackpad before. Any ideas but this is really disappointing in a brand new supposedly market leading laptop.
Jesse L (retired)
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Posted June 20th, 2019 06:00
Schoolblazer,
I see that a Tech will be sent to check on your system tomorrow to resolve the issue.
Jesse L (retired)
Jesse L (retired)
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Posted June 25th, 2019 09:00
AudWil,
Wait until the tech gets there to replace the touchpad. Hopefully, it will resolve the issue.
Click my name and private message me the pc service tag number as well as your registered name, email address, and phone number.
Jesse L (retired)
Robert P (retired)
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Posted July 2nd, 2019 06:00
Hi nathan82,
Thanks for posting. Apologies that your system is not performing as expected.
If you still require assistance and the system is under warranty, you may contact me privately. Be sure to include your personal information (name, address, telephone, email) and your computer's service tag number in your message. Thanks.
If there is no warranty, then you could contact our Out of Warranty team to get a quote for a paid service request.
Robert P (retired)Jesse L (retired)
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Posted July 10th, 2019 06:00
Click my name and private message me the pc service tag number.Click the link below for resolving trackpad issues.Jesse L (retired)
Robert P (retired)
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Posted July 15th, 2019 08:00
Hi EOY,
If you require assistance and the system is under warranty, you may contact me privately. Be sure to include your personal information (name, address, telephone, email) and your computer's service tag number in your message. Thanks.
Robert P (retired)Jesse L (retired)
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Posted July 15th, 2019 08:00
mckinster,
Yes, let us know if the issues are resolved when you get the system returned.
Jesse L (retired)
Robert P (retired)
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Posted July 18th, 2019 06:00
Hi EOY,
Since we haven't received your service tag, we will be closing our case. Hope your issue was resolved, if not, please feel free to reach out. Thanks.
Robert P (retired)Jesse L (retired)
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Posted August 20th, 2019 07:00
ShooterReady,
Click my name and private message me the pc service tag number.
Jesse L (retired)
Jesse L (retired)
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Posted August 21st, 2019 11:00
ShooterReady,
Click my name and private message me the pc service tag number.
Jesse L (retired)
CamHao
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Posted June 27th, 2019 08:00
After my shipping my device in for repair they replaced the touchpad and the problem has gone away. Don't be too doubtful of the repair process!