Solved!
Go to SolutionClosed
CH
collin.herod
1 Rookie
•
1 Message
3
59253
July 23rd, 2022 16:00
XPS 13 Plus 9320, sound not working
I just got my new XPS 13 Plus laptop in the mail a couple days ago. Everything was great on the computer until I ran into a sound problem. I connected my bluetooth headphones to the computer. No problems occurred when connecting and listening with my headphones. The problem is when I disconnected the headphones and now I do not have any sound. I would consider my self as a pretty tech savy person, so I went through the process of troubleshooting and could not find a solution. I read some other forums on the Dell website with the same issue but not solution.
riceconvention
1 Message
30954
7
Posted July 25th, 2022 02:00
I had a similar problem and discovered that the internal speakers would no longer work if I had 'Enhance Audio' switched on.
Go to 'System' -> 'Sound' -> 'Properties' (or Speakers, Intel Smart Sound Technology for MIPI SoundWire Audio etc) and you should see an option for 'Enhance Audio'. Switch this off and hopefully, your internal speakers will work again.
Strangely if 'Enhance Audio' was on, I could hear sound from Bluetooth headphones or external speakers without any problems.
Brad L (retired)
11 Legend
•
2651 Posts
596
0
Posted August 4th, 2023 22:00
How to reinstall audio drivers:
Additional helpful video:
(edited)
Brad L (retired)Woctor Datsun
1 Message
30823
2
Posted July 26th, 2022 15:00
For me, the problem occurred even though 'Enhance Audio' was off. However, the problem disappeared when I turned 'Enhance Audio' on and then back off.
sandman0420
1 Message
29041
0
Posted September 15th, 2022 18:00
I spent hours trying to fix my sound, including a full reinstall of Windows. Nothing worked until I came across this thread. I switched off Enhance Audio and it fixed my problem. Thank you!!!!
In my case, my "temporary solution" is to switch Enhance Audio Off and then immediately back On. But that solution is temporary. Very often the issue comes back again and I'm supposed to do the same thing (switch Enhance Audio Off and then immediately back On) (or restarting Windows would also work).
I'm not sure yet what triggers the issue. My assumption now are a few:
- When computer goes to sleep/hybernate- When I connect bluetooth audio devices and then disconnect (going back to laptop speakers)
Does anybody know what the trigger for the issue is?
Is the solution for you (Enhanced Audio Off-On) permanent or temporary like for me?
Thanks
DanielBMLago
20 Posts
26981
0
Posted September 27th, 2022 15:00
The issue I am facing with my 9320 (maybe related) is that everytime Windows Plays its sounds (alerts, notifications...) it "locks" the sound card. Discovered when adjusting volume using taskbar (it plays a Windows Sound when you do so). No other application can use Sound since. That is what I thing is the trigger. Work around: No Windows Sounds.
wickedgirl2u
2 Posts
26834
0
Posted September 28th, 2022 17:00
I experienced the same issue. This initially worked, now it doesn't, can only hear Windows notifications no videos, music, etc., very aggrevating.
SteveSeagal
1 Message
26531
0
Posted October 1st, 2022 10:00
Don't know how you figured this out but it worked for me thank you!
wickedgirl2u
2 Posts
25556
0
Posted October 8th, 2022 07:00
This just fixed my issue:
- Logged into my Dell account
- Select the device with the sound issue.
- Select Drivers & Downloads tab
- Click on Check for Updates button within the "Let Dell automatically find driver updates for you.
- Optional step - walk away, got some coffee, let the dog out...LOL
- Came back, drivers were updated, perform a Restart
- Viola, I now have sound!!!!!
DELL-Nat M
Community Manager
•
3726 Posts
•
21069 Points
0
1
Posted July 10th, 2024 14:01
Hi all,
If you're facing sound issues in your system, please try uninstalling and reinstalling the drivers manually:
1) Right-click the Start button and select Device Manager
2) Expand the Audio inputs and outputs category to see available drivers.
3) Right-click the audio device experiencing issues and select Uninstall
4) Restart your computer (don't skip this step)
5) Go to the Dell Support site
6) Enter your Service Tag or Express Service Code (figure 1)
7) Select the Drivers & Downloads
8) Find the latest audio driver from the list and click the Download button (figure 2)
(To narrow down the list of drivers, select Driver under the Download Type dropdown, and select Audio under the Category dropdown)
(figure 2)
09) Download and install any prerequisites that are identified in the dialog window before proceeding
10) Click the Install button
11) Follow the remaining prompts to perform the update.
Watch this video for a quick walkthrough: https://youtu.be/k0-zppRDpvk
If you still need assistance, please contact support by clicking the ‘Get Help Now’ button located at the bottom right corner of the page. The button is marked with a help icon for easy recognition as per the picture below:
#IWork4Dell