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MattJP12345
5 Posts
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May 6th, 2019 02:00
XPS 13 won't turn on
Hi all
It seems I have a cimmco issue with my XPS 13 i7 8th gen laptop (purchased 13 mintth ago). Worked in the comp, put it to sleep and won't turn on next day. When I press the power button I get 5x while and 2x yellow led flashing but nothing on the screen... Fan seems to work.... Read some forums... Tried to hold power + D and and get white red blue screen flashing but that's all. Read more. Tried to unplug the battery and CMOS battery, wait and re connect. Still same with a combo of different power ip options (hold for 30 sec, etc etc).
Out of options now. Anyone can help??
Jesse L (retired)
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Posted May 7th, 2019 04:00
MattJP12345,
Your system warranty has expired. You will need to click the link below for contacting Dell out of warranty support.
Dell Warranty and Support Services
Jesse L (retired)
MattJP12345
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Posted May 6th, 2019 06:00
Thanks you. I send the info in a private message as requested.MattJP12345
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Posted May 7th, 2019 02:00
Hello... anyone out there?
MattJP12345
5 Posts
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Posted May 12th, 2019 20:00
DELL-Jesse
Thanks for your reply. However, I am disappointed at Dell's stance and unwillingness to help (even provide a hint as to what might be wrong). This is a US$2000+ laptop that should not stop working after 14 months.
I was advice to contact the dell community support.... when and how can I find this? Does dell provide any platform for this or not?
ThanksM
Jesse L (retired)
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Posted May 6th, 2019 05:00
MattJP12345,
Click my username and send me the pc service tag number via private message.
Dell- Jesse L
Jesse L (retired)