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stefan0367

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stefan0367

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October 25th, 2022 13:00

XPS 15 9500 trackpad issue

Hello, today my 2-3 year old XPS laptop's build-in trackpad partially lost it's drag and physical click function and can now only be used by lightly tapping on the trackpad to click. I can still push down on the trackpad and it makes a clicking sound but ~90% of the time it doesn't register.

Also, about a month ago, my trackpad started to make  a popping noise when clicking and the trackpad felt a little loose, the popping noise went away on it's own but the trackpad still feels a tiny bit loose.

If you know anything about this issue, please reply.

  • ejn63

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    Posted October 25th, 2022 14:00

    Remove the base cover and check the condition of the battery.  It's right below the touchpad, and erratic behavior is often the first sign of a battery beginning to swell.  If it's at all swollen, remove and dispose of it outside your home or office, immediately.  Then order a replacement -- the system will run fine on AC power until the battery is replaced.

     

  • stefan0367

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    Posted October 25th, 2022 15:00

    The trackpad clicks feels perfectly fine (except for a <1mm jiggle during the trackpad's resting position), it's just sometimes it doesn't register the clicking. There doesn't seem to be any pressure pushing up onto the trackpad at all. I'm pretty sure this is just a trackpad issue.

  • ejn63

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    Posted October 25th, 2022 17:00

    If so, note that you cannot replace just the touchpad on this model -- you must replace the entire palmrest-keyboard-touchpad assembly:

    https://www.parts-people.com/index.php?action=item&id=35298

    Since this requires a total system tear-down, it would still be a good idea to rule out the battery as the cause before buying the part and taking the hour+ it will involve to replace it, particularly given that the battery will need to be removed as part of the repair.

    Service manual here:

    https://www.dell.com/support/home/en-us/product-support/product/xps-15-9500-laptop/docs

     

  • buntro23_

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    Posted February 21st, 2024 02:35

    @ejn63​ Late reply but I stumbled upon this answer because I've got similar issues regarding my trackpad. In addition, my battery was also not holding any charge so I decided to give this a shot and lo and behold, my battery is swollen! Thanks for the tip!

    As a bonus, I managed to get a hold of an even higher capacity battery vs. the one that came from factory :D

    (edited)

  • Korvi

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    Posted March 25th, 2025 05:00

    @buntro23_​ hi there, where did you get your replacement battery?