What do you mean after being idle for a day or two? Are you saying the laptop does not respond after being open and untouched for a day or two?

This occurs while working on the laptop randomly for any amount of time, It simply locks for no apparent reason. I can be doing something as simple as surfing the web or using Adobe Photoshop. I can be moving the cursor or the laptop can be in the middle of processing something.
I do only reboot my laptop maybe once a day, but mostly just close the lid and allow it to go into sleep mode.

Interesting, I wonder if you could measure the time between crashes? Have you ran BIOS and/or SupportAssist diagnostics? Have you ran Windows and/or SupportAssist updates?

Hi, thanks for the reply. There seems to be no set time between the freezes. It can occur an hour after a fresh reboot, or after I've left the computer sleeping for a day.
I've run DIAM and Scandisk. My laptop has the latest updates and drivers. I've run Support Assist diagnostics. Not sure how to diagnose the BIOS.
FYI: This issue occurred even when I first got the laptop without doing any updates.

Thanks

If the laptop is still within the return period, I would try to get a return. If not, see if Dell can arrange something. But to run BIOS diagnostics, restart the computer. While it is coming on repeatedly tap the F12 key which should take you to a one time boot menu. There should be a diagnostics option there, run the full extended diagnostics and report back. 

Thanks, I was hoping to avoid returning it (time constraints and all). I wondered if this was a common issue with this laptop and if Dell knew about it. I guess not.

Better just to return it if you can, you do not want to be the one finding out whether it is a common issue or not 

I have precisely the same issue.

I am having the same issue. I can't resolve it. Freezing is completely random, issue cannot be replicated under any conditions. Restart required to regain user control and function.

I have had the laptop 29 days and it has crashed every single day multiple times. I think I might need to initiate a return before I slip past 30. 

Here's what worked for me:

You'll need to follow these instructions to disable Intel VMD:

https://scottiestech.info/2022/08/16/how-to-remove-intel-vmd-without-reinstalling-windows/

Note: The instructions are for a different BIOS, so to find this in the Dell BIOS, go to Storage and ensure that instead of Intel VMD, you select standard AHCI/NVMe

Be aware that you need to follow the instructions in the link precisely in order for Windows to boot again after disabling this.

Apparently, Intel VMD is still relatively new for non-Xeon processors and if I had to guess, the implementation on this particular laptop is rather buggy. It is enabled by default (at least in my case).

I sincerely hope that this works for others, as I was considering returning this otherwise lovely laptop. And for those that don't happen to find this, or if this doesn't work for folks, I sincerely hope that Dell puts a little more effort into testing beyond making sure the system just POSTs.