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m15, AWCC issues (FX and Fusion)
I just got this m15 a couple weeks ago and I started getting prompts in my Command Center that there was an update. When I would try to update, it would always fail on trying to install the OC Control, stating that there was already a version of OC control installed. It then recommended that I uninstall the old version to install the new. After some investigation within the forums, I found others stating that I should uninstall and reinstall the command center. I followed all of the steps here:
Once I did this, everything stopped working as it should. I can't even click on the FX tab now within the command center and when I go to Fusion, nothing loads. It's just circles spinning forever as if they are trying to load the temperatures and whatnot but can't.
I tried to do a system restore to rollback to before these changes, and that didn't work either. It rolled back successfully but the control center was completely broken then - it wouldn't load at all. So I went through the reinstall process once more and that's where I am with it. Has anyone had to deal with this too? It has been a pretty terrible experience to have with a brand new laptop - not sure why the OC control couldn't update properly in the first place.
alienwarefe
10 Posts
15687
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Posted May 7th, 2019 16:00
i have exactly the same problem! Dell should Updated the AWCC and OCC etc. They are all broken.Alienware - Rodrigo
9 Technologist
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4398 Posts
15684
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Posted May 7th, 2019 18:00
Hi All,
Please confirm which version of the Command Center you are using, so we can look further into this.
Is anyone looking at this? I had nothing but problems since I've bought Alienware m15. Firstly temperatures were always so high I couldn't even keep my hands on keyboard. Updating BIOS seems to have lowered the temps. Now I am having the same issues as other users with Alienware Command Center. It doesn't show temperatures or fan speed and keyboard shortcut for FN+F12(ALIEN FX) also doesn't work. I am using AWCC version 5.2.29.0
- Just got mine 2 days ago. Same problem here. AWCC keeps loading updated components then stalls.Even when I get into the Command Centre, FX doesn't work - I can't reset any light zones at all. Same even after unistall/reinstall. Plus this thing runs stupidly hot even after bios update. Not happy at all with this - worst Alienware I've ever owned - feels like a cheap downgrade to my old r3 in terms of build quality.
PurpleTurf
2 Posts
10236
0
Posted June 2nd, 2019 11:00
I had to manually download some compatible software for my m15 after clean install. Had the same issue until I loaded Alienware OC controls. Seemed to fix the overheating issue and fixed the spinning of Fusion in the Alienware Command Center
Alienware - Rodrigo
9 Technologist
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4398 Posts
7214
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Posted June 3rd, 2019 21:00
Hi,
Thank you for confirming this. We are glad to hear that fixed the issues. If you need further assistance, please let us know.
PurpleTurf
2 Posts
10218
1
Posted June 2nd, 2019 11:00
In addition I used the AWCC version v9pv0 5.2.24.0
After a few restarts it auto updated Alienware OC Controls as it noticed it was missing but if it does not you can update that manually. Now I have full options for fans heat and profile to be "cool" or "quiet". It defaults to "balanced".
I also downloaded the supported drivers for my m15 laptop by service tag, some of them being thermal related.