UNSOLVED
m15 R2, exploded chip FLF0250
Hi,
I have a laptop that no longer turns on, it lights up and then turns off immediately. After opening the laptop bottom cover, there is a burnt and exploded chip P21 N03 FLF0250 located on the motherboard, my laptop has ProSupport Warranty that expires in 2024. Could someone assist me with a repair/replacement on this faulty motherboard?
27986
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Posted May 5th, 2021 16:00
Hi Crimsom,
Thanks for your quick reply, I did as you advised and unfortunately the Dell system blocked me from looking at my own laptop product after signing in, really strange.
I will try your next suggestion and reach out to @DELL-Cares25260
1
Posted May 5th, 2021 18:00
Hi @NeedFix you can also click on the Dell-Cares' link to send them a Private Message from within their user account. Dell-Cares will try and help you expedite the Pro Support Warranty service that you paid for.
[This user does not work for Dell and volunteers their free time. Please remember to say thank you by clicking on my thumb up icon.]5621
1
Posted May 6th, 2021 10:00
They are currently looking into it, hopefully they can assist me on this burned/exploded chip issue!556
0
Posted May 7th, 2021 06:00
Thats great. let crimsom know if they fixed it yet.
*NOTE: I am NOT a Dell employee, But I am a Community Rockstar*Quick Tip: If your laptop has voltage / charging issues, try shutting it down, unplugging power from laptop, hold power button down for 30 seconds to do a full reset!
crimsom
9 Technologist
•
6114 Posts
28379
1
Posted May 5th, 2021 14:00
Please use your Dell Account to contact Dell Product Support and request they raise a Pro Support Warranty fault ticket on your behalf. Tell them you can share images, and they will tell you how. The Dell fault ticket process will then activate Pro Support Warranty processing to provide a remedy of this fault.
This is a user to user discussion forum, not Dell Support. Hopefully, @DELL-Cares will get in touch, or you can click on Private Mail icon at top RH, to get in touch with them.
[This user does not work for Dell and volunteers their free time. Please remember to say thank you by clicking on my thumb up icon.]