This just shows how poorly educated the sales team really are on computer software rather they are only taught on how to sell laptops, and make money. As a student I was looking for a discount on the Alienware laptops, I am told by sales that yes we can sort all of this out for you. I explain to them that it will be the ALIENWARE 17 laptops I will be ordering, and so she explains she will go ahead to process the order. She never explained how this would go about, not at ANY point. I was told to put in all my card details in at that time, and so I had the idea this would be used to confirm my order. But however, she just went ahead and had the cheapest ALIENWARE 17 laptop ordered! If this sales person had any real knowledge of this laptop on sale, she would understand that there are 6 different bundles and that they can be customised also to fit your own specs. At this point I explained that this order should not have gone through and that it needs to be cancelled immediately. She explains she cannot as it is in Production- not true -I checked the status of the order and it was in Pre-Production. I mean it's only 10 min after the order so I don't know how this would be possible anyways. And so she declares that I must ring the the care team the following Monday as it was Friday. I now have to wait the whole weekend just to cancel an order that possibly may be shipped by then?! And she had the cheek to then ask, if I would like to order the right one!! I'm sorry but do they automatically think I'm a millionaire just casually buying over two grand worth of laptops. This experience has made me mentally feel sick, and this has been the worst experience of any cusomtomer help from any company I have dealt with.