Just bought a Inspiron 24 5410 on December, less than two months. Few weeks ago cannot turn on, no logo coming up when you open it, you can hear the system is running but black screen. The technician come and told me the mainboard is burn down and he changed a new one to me. I was already like mainboard burn down? I only used it for less than two months? But I did not say anything cause as long as the computer is fixed, I am okay with it.

HOWEVER, same thing happen again in the next day, cannot turn on, no logo with black screen. I am 100% sure this computer already got something wrong when I first bought it and their customer support refuse to get me refund/ replacement and insist to let the technician fix it again. This time, even the technician cannot fix it so they finally agreed to give me a replacement.

 

Here is the most ridiculous part, I received an email on the next day regarding all the terms and condition of this replacement. And they said this replacement is already a special arrangement so NO MORE REFUND OR REPLACEMENT can be arranged anymore in the future even when this replacement have any issue, what they can do is ask the technician fix it again.

I understand that it is not possible for them to keep changing a new one for me. But with what already happen to me, how many times they need to fix my computer and how many days I can actually use my computer?

Not to mention I have already asked so many times for a refund cause I lost all the trust with their product. However, Dell said since I’m getting from Fortress, not directly from them. Refund is possible. Are they giving out those computer free to Fortress so they won’t receive any money? This is also not making any sense to me as well. They sounds like the product that  Fortress sold me is not come from them.

HONESTLY, WORST EXPERIENCE WITH WORST COMPUTER EVER. NEVER BOUGHT ANYTHING DROM DELL ANYMORE.