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I2C HID DEVICE : This device cannot start. (Code 10) A request for the HID descriptor failed.
I have Inspiron 7359 2 in 1.
My touchpad has not been functioning properly, I can see the pointer and use it a bit but it dances all across the desktop. Only a few seconds after restart or start of the windows it works then behaves strangely - No issues when I connect Bluetooth mouse or on the touchscreen. I checked the device manager and see a failure in I2C HID Device. I have tried to uninstall and update the driver numerous times but it does not work. When I check for Touchpad in Mic and other pointing devices, it's not there. I also tried the regedit to check the Synaptics but I don't see that specific options listed under my Softwares. Please help !!!
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Posted December 11th, 2020 20:00
See if chipset driver from March 2020 helps https://www.dell.com/support/home/en-us/product-support/product/inspiron-13-7359-laptop/drivers
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Posted April 28th, 2021 06:00
I have a inspiron 5567 with the same problem that comes and goes. Works for a few weeks goes south again. fresh win10 install fixes for a while. How do I fix for good.
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Posted May 22nd, 2021 09:00
Hi,
same Problem here with dell g5 se.
Also try new chip driver directly from amd but no Chance. Also deinstall device without success, so anybody have a working solution?
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Posted July 9th, 2021 08:00
same problem please help me
touch pad not working with this error also yello yellow exclamation mark comming in DELL inpiron 5406 2 in 1
Please help from last 3 month facing issue
installed all update as well as change touuchpad from Dell (Intel(R) Serial IO I2C Host Controller - A0E9)
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Posted July 12th, 2021 17:00
I have this issue too. Code 10. Uninstalling the device and restarting used to help. Doesn't help anymore. I can't use two-finger scrolling and most other touchpad-specific functions.
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Posted October 31st, 2021 15:00
The same thing has happened for my Inspiron 7506 2-in-1, only it is affecting my touchscreen.
9798
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Posted February 22nd, 2022 09:00
Same problem here for Inspiron 5379 2-in-1. Please help. I have contacted dell support center but not response so far
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Posted February 22nd, 2022 09:00
@sonaina wrote:
I have Inspiron 7359 2 in 1.
My touchpad has not been functioning properly, I can see the pointer and use it a bit but it dances all across the desktop. Only a few seconds after restart or start of the windows it works then behaves strangely - No issues when I connect Bluetooth mouse or on the touchscreen. I checked the device manager and see a failure in I2C HID Device. I have tried to uninstall and update the driver numerous times but it does not work. When I check for Touchpad in Mic and other pointing devices, it's not there. I also tried the regedit to check the Synaptics but I don't see that specific options listed under my Softwares. Please help !!!
update chipset drivers; all of them
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Posted October 24th, 2022 08:00
Hi, do you have any solution? /I have same problem: I2C HID device - code:10 (touchpad doesn't work)./
Thank you for your answer.
Rgds: vikri28
DELL-Nat M
Community Manager
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Posted September 13th, 2024 19:10
The error occurs when the I2C HID driver or Intel Serial IO components are missing, outdated, or corrupted, often after Windows or BIOS updates.
Steps to Resolve
Under warranty? Click the Get Help Now button at the bottom-right of this page to chat with Dell Support.
Out of warranty? You can request a service quote from Dell or consult a trusted technician for a hands-on diagnosis.
References
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