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freealiensoup
2 Posts
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27594
March 29th, 2016 19:00
Bad tech work
I own an Alienware X51 and after having a tech come to my house a while back he was replacing the HD and bluray player but when he put the PC back together he didn't even finish the Windows install>>>>he left that up to me. When he put the tower back together he pinched a wire into the PCI videocard slot and for a long time the PC worked fine but once and a while the screen would flash for a few minutes. I just thought I was doing something wrong until a few months ago I decided to open the tower to clean it out but now when I turn on the X51 it does come on and I can hear the HD loading up but I see nothing on the screen. I have tried different videocard and no luck. I would have thought that Dell would at least like to see how terrible a job their tech did but since it is out of warranty they won't even look at it>>>>PLEASE HELP ME
freealiensoup
2 Posts
149
0
Posted March 30th, 2016 17:00
I only opened the case after the extended warranty ran out. I had tried to contact Dell once but I must have emailed the wrong address for help and since I live in a major pain I kept putting off calling you guys. But the fact remains that a tech sent by Dell ruined my X51 and Dell won't even take responsibility for their techs poor work. SO now I must try and troubleshoot this tower myself and find a way to fix it. You may take a look at the case if you would like related to Thank you for responding and have a great night.
Alienware - Rodrigo
9 Technologist
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4398 Posts
149
0
Posted March 31st, 2016 17:00
Hi,
You're welcome, we can check the case but please send me your Service Tag in a private message since we are dealing with your personal account information.
Alienware - Rodrigo
9 Technologist
•
4398 Posts
149
0
Posted March 30th, 2016 15:00
Hi,
Send me your Service Tag in a PM so we can review the case.