I managed to borrow an HDMI cable to test the onboard graphics card..tested just now

the onboard video actually can do the 3D stuff on what would already kill my X51's GTX555

i tested with  PC check video card test and Skyrim.. both are running fine, no restarts

so most probably i got a bad video card out of the box and  as we know, the replacement parts are not brand new.. **just breaks my heart

3-4 days parts wait now becomes 11 days... i'm beginning to love dell now

sorry for they typo, replace the "3rd" with "3D"

I woud exercise your return policy rights before they expire.

If you do not want to return the item, then you will have to make allowances.

I really want to return this item now... or  have them replace with new(working) one

I bought this item from an authorized retailer in Singapore. The next day, i already brought the item back to the store asking replacement  because of the issue  and i was advised to contact dell for warranty claims or repairs.. that even though i explained it didn't work out of the box..

When i contacted they dell, they opened a case and the waiting game started

I am not really liking how my dell story is developing.. case history below

Mar 10, acquired the X51, out of the box, restarts 1-2 seconds after a 3D i load a 3rd app/game
              -it  restarts even on the alienware's own simple graphics card test
             -updated drivers,reinstalled os,check video card cable issue..still no good..i spent a good whole day reading all sorts of X51 issues and fix
              -did a final fresh install if OS.. loaded with dell to nvida drivers.. still no good
              -tried the onboard video card using HDMI, there is no issues, all 3rd works and no restart

Mar 11,opened a case and did on the phone troubleshooting, tech advised to send a dispact with replacement video card
Mar 12,part not available,advised to wait for 3-4 days for the part
Mar 13,advised to wait for next week (March 20)
Mar 19,advised to wait until Mar 30 which is not acceptable to for a product with issues since day 1,demanded other alternative as i cannot wait for so long, i was advised to be called the next day
Mar 20, was advised that they cancelled my previous case and they will send a tech without the video card to check for the "cable issue"(which is not my case in the first place)
        - the outsourced tech company called to sched an appointment during my working hour, i was told the they only dispatch during office hours. I am working and i dont want to file a leave for this, just to "check my pc" and they dont even have parts to test.

So im still here still using my old pc..i havent used my X51 other than to see it restarting on my 3D games..

Why do i have to suffer like this..i got a lemon and still have to suffer to get my issue resolved..Anybody can help me on this? any advise?

Is  very strange, I live in South China and like you we can just  buy them from retailers store, I ask my retailer if  they have many in stock and they answered no problem if you want one  it will take 15 minutes.

Here in China they say the return policy is only valid  7 days and I ask them if  i can just  try it  and if not like it   they say just come back to the store before 7 days and  we will refund your money

I assume Singapore must be pretty much the same as China my 2 cents

Any way just send it  back inmidiatly  and if you really want  one  just  go to another retail store and buy one  again

Hi morblore,  i checked before, mine is the 330W power brick.

Today they have me file leave from work just to attend to thier technician dispatch to have a look at my problem..

there is no part dispatched to test, all the best this tech can do is to reinstall the OS and driver which i told them i have done already. I also checked issue of the popular video card cable stuck in the video card fan... not the case with mine.

I will update the outcome.

Did you make sure that they sent you the 330w PSU and not the smaller one? The smaller PSU would do what you described.

Hi solrac, thanks for your response. your return policy there is too good to be true, maybe won't be the same if you are actually  trying to return one

Actually, Singapore just passed what they call a "lemon law" to take effect in September this year. Let's see how dell can do business with this law.

Anyways, it's not the case here. I already tried, the retailer points to dell for any issue, and dell can spend forever trying to repair the issue. Actually, dell as a flyer like this saying something about their warranty

itfairsg.com/.../dell-warranty-and-technical-support-procedure-price-list-flyer-brochure-5632

And i reviewed the terms and conditions for dell products in my country, it's all to the customers disadvantage and there is nothing you can do about it, to the point of just blaming yourself of buying a dell product.