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helloworld05

updated

22 years ago

0

10450

February 7th, 2005 01:00

USB not working!!!

I have a Dimension 2400 (XP Home SP1a, BIOS A03), and the USB ports are not working properly.  I have a USB2.0 mass storage drive, and it works well as a plug-and-play.  However, recently I purchased a USB1.1 mass storage drive, USB1.1 mouse, and a USB 1.1 self-powered USB hub, and neither of them worked with the 2400 even though they all work fine on a different XP Pro, a XP Home, a 2K Pro.  WinXP kept asking me for drivers even though XP SP1 should has built-in support for USB mass storages, mouse, and hubs.  I have tried to uninstall all the USB devices and rebooted as suggested by someone else, and XP does not install the USB devices automatically.  I have to point XP to c:\i386 to install the USB device drivers.  Even after reinstalling, the USB hub/mass storage/mouse still do not work as a plug-and-play.  Any ideas?

Thanks, NC

  • tonebalone

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    Posted February 7th, 2005 02:00

    Did you go to Product Support, downloads, and install the Intel Chipset Software Installation Utility?
  • 596

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    Posted February 7th, 2005 11:00

    Yes, I did installed the Intel chipset sw, but still no luck. 
  • 596

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    Posted February 7th, 2005 12:00

    Yes, I was logged in as an admin.  It has been very puzzling...
  • tonebalone

    1372 Posts

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    Posted February 7th, 2005 12:00

    Are you logged in as an adminitrator when you connect these devices?
  • AcaCandy

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    Posted February 7th, 2005 14:00

    Did you try installing from the disk that came with the USB mouse?
  • AcaCandy

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    Posted February 7th, 2005 15:00

    I just installed a USB keyboard and optical mouse, and the instructions said to install the software first. Did yours come with any software?
  • 596

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    Posted February 7th, 2005 15:00

    There is no XP driver for the hub/mass storage/mouse that came with the device since XP has built-in support.