UNSOLVED

glock19er

updated

18 years ago

G

glock19er

37 Posts

0

7297

September 24th, 2008 00:00

XPS Gen 3 boot up problem. Please help

Hello.  My XPS Generation 3 was fine yesterday. I was on it about 4 hours and I shut it down for the night.  I turn it on today (about 14 later) and the fans would come on afull speed and that is it.  I checked the four lights on the back and none of them are lit.  The monitor doesn't come on and neither does the keyboard or mouse.  The power light stays yellow. Anyone have any idea would I need to do to fix this?  This has been a great computer for the 4 or 5 years I've had it. Thanks for any help.
  • St0rm

    36 Posts

    412

    0

    Posted September 24th, 2008 00:00


    @glock19er wrote:
    Hello.  My XPS Generation 3 was fine yesterday. I was on it about 4 hours and I shut it down for the night.  I turn it on today (about 14 later) and the fans would come on afull speed and that is it.  I checked the four lights on the back and none of them are lit.  The monitor doesn't come on and neither does the keyboard or mouse.  The power light stays yellow. Anyone have any idea would I need to do to fix this?  This has been a great computer for the 4 or 5 years I've had it. Thanks for any help.

    Hi

    There is a online manual here

    It mentions possibilities.

     

     

    Message Edited by St0rm on 09-24-2008 11:50 AM
  • Umbralspace

    12 Posts

    412

    0

    Posted September 24th, 2008 02:00

    I don't know if you fixed you issue, but perhaps I can help you.The solid yellow light means the system is getting correct power, however the system is not processing data. More then likely this is a post issue. There are many reasons a system wont post. However, more then likely its one of 3 things. #1 your memory is not seated in the slots correctly, or one stick is simply bad.#2 Its your motherboard. #3 the processor has gone bad. There are some trouble shooting steps you can try. First remove your memory, and go ahead and reseat just one. If it posts great! That stick is bad. If it doesn't try moving that one to another slot. Try all the slots one at a time and see if the system will post.If it wont post with that stick, try another one and rinse and repeat.  If you do all of this and it still wont post you have a bad processer or motherboard more then likely.
  • glock19er

    37 Posts

    412

    0

    Posted September 24th, 2008 20:00

    Sorry Dave, didnt know that. For whats its worth, it was the wrong service tag.  Well, I have an update on my computer.  I finally got time to open her up and really check all the connections.  I took the memory out, put it back in, changed slots and so forth.  Wiped it out and then used some canned air on it.  I then removed the power cord from the surge protector that sits beneth my monitor. I plugged it into my APC and then plugged into the back of the computer.  I hit the power button and waited for the fans to start up like the computer was going to take off in flight.  Never happened. It booted up perfectly and all the diagnostic lights were lit on the back.  So I'm hoping it is a bad surge protector. I have had it for 9 years and used it on 4 different computers.  Anyways, thanks for all your help guys. It's a good feeling to know that if you have a problem there is always someone on these forums that will help you out. Take care, Tony
  • Davet50

    6 Operator

    14442 Posts

    412

    0

    Posted September 24th, 2008 21:00

    Glad to hear you rig is running well. Let's continue to hope it will stay that way. 9 years on a surge protector might not be all that good of an idea. Most of them will start to lose effectiveness after 3 or 4, less if it suffers a lot of hits.
  • glock19er

    37 Posts

    412

    0

    Posted October 14th, 2008 22:00

    Alright guys, the problem came back.  I bought more memory for it hoping that I had a bad memory stick. That wasnt the problem.  I installed all 4 sticks of memory and a,b,c diagnostic is green. D light is yellow.  I uninstalled the memory and reinstalled it and it started working.  I dont know what the problem is.  I'm just gonna leave it on until the computer burns out. Any ideas, please let me know. Tony