Hi KierraRenee,

Check if the webcam is detected in Device manager.

• Open Device Manager by clicking the Start button, clicking Control Panel, clicking System and Maintenance, and then clicking Device Manager. If you are prompted for an administrator password or confirmation, type the password or provide confirmation.

Check if webcam is detected under imaging device.

Uninstall and reinstall the webcam drivers.

To uninstall the Dell webcam central software, perform the following steps:

1. Click Start.
2. Click Control Panel.
3. Using the drop-down menu next to View by: in the upper-right corner, select Large Icons.
4. Click Programs and Features.
5. Click Dell Webcam Central.
6. Click Uninstall.
7. Confirm the uninstall process by clicking OK.
8. Once uninstalled restart the computer.

I have provided a link below to reinstall the webcam drivers.

ftp.us.dell.com/.../Dell_SX2210-Monitor_Webcam%20SW%20RC1.1_%20R230103.exe

If the issue persists, run diagnostics on webcam.

http://dell.to/ZikFNB

Under component select camera and click on Run diagnostics.

Awaiting your response!

This did not work, the diagnostics website keeps saying Bad Request when I click on it

Hi KierraRenee,

I apologies for the inconvenience. I have rechecked the link click on the following link to run the diagnostics on webcam.

http://dell.to/QQhwAt

Under component select camera and click on Run diagnostics.

I recommend a BIOS update on the computer. Let me know the system model and I can provide a better solution.

Below mentioned steps would help you in updating BIOS on the computer:

1. Visit the following website: www.support.dell.com
2. Enter the Service tag of the computer in the box provided and click “Submit”.
3. In the next page, click drop down arrow to select the Operating System which is installed in the computer.
4. Under category BIOS, click “Download File” and save the file on desktop.
5. Ensure to connect the AC Adapter to the computer, run the BIOS file.
6. Follow the on-screen instructions to update the BIOS.
7. Restart the computer when prompted.

During BIOS update verify that the computer is connected to an AC Adapter.
Disconnect any third party peripherals connected to the computer before performing BIOS update. 
Do not turn off the computer during the BIOS update.
Do not restart the computer during the BIOS update.

Note: Plug your computer to a good, working walljack before you update the BIOS. If you experience a loss of AC power or a significant voltage sag/spike during the BIOS flash, you will either have to buy a new BIOS chip or buy a new motherboard.

If the computer has an active warranty, Kindly private message me the service tag. I will review your account and take the case forward.

I have added you as a friend. Please accept my friend request by clicking on my name highlighted in blue and then click on “Friends” tab at the top and then click on “Request to Review” and finally click on “Accept” button.

I am sending you a private message as well. Click on “Inbox” to respond to the message and provide system’s Service Tag and contact details so I may access your system records and check for further course of action. You could also click on Start Conversation to send a private message.

Warranty status: http://dell.to/zEE2Cm

Awaiting your response!